Stephanie Pratt, Psm Email & Phone Number

Spokane, Washington, United States

Post Falls, Idaho, United States

Benefits management, HR platform management, employee onboarding. Authored and maintained processes, procedures, and employee handbook. Oversaw company expenses for Post Falls, ID office.Oversaw project management efforts and project delivery processes.

Post Falls, Idaho, United States

I was brought on to implement a software development delivery process. I observed existing processes and made note of pain-points. Leveraged Mountain Goat agile training videos and custom tailored examples to introduce the concepts and framework to the team. Gained team buy-in to iteratively implement Agile framework. Successfully implemented a Kanban hybrid approach that includes adaily standup, refinement, planning, retrospectives, epics and user stories.Saw an improvement on estimation accuracy and hit 90% of timeline milestones and customer deliveriesDocumented the project delivery workflow with swimlanes, deliverables, dependencies, and roles responsibleTrained an existing employee to take my project management position so I could focus on additional operational inefficiencies in the company

Spokane, Washington, United States

Responsible for directing and coaching delivery teams to delight our customers by aligning department goals to meet and exceed customer expectations. Chief product owner for 14 clients ensuring proper prioritization for on time execution. Communicate objectives with client success managers to ensure strategic alignment. Report progress in weekly executive leadership meetings. Oversee and coordinate daily operations.

Spokane, Wa

Led a team of 12+ direct reports across two disciplines, business analysts and data analysts. Ensured resources met their project commitments and potential. Hired and promoted A-players, hosted team meetings and weekly 1:1s, and served as a point of escalation.Achievements included prototyped and implemented the first center of excellence at Verint. The resulting COE was used as a model for 6 additional COEs. Mentored and promoted talented individuals to take on additional responsibilities. Led intrapreneurial initiatives to improve process and templates for the department, including SOW Templates and Project Delivery Methodologies, now utilized for every new project implementation.

Spokane, Wa

North Spokane, Wa

Executing success in the world of Virtual Project Management

Planned, designed and managed projects, features and customizations added to the software platform. Duties also included client support, quality assurance and vendor communication.

Clinic management entailing medical billing, payer/attorney communication, patient scheduling, and office flow management.

Certificate Of Completion, Massage Therapy

Education record