Stephanie Darus Email & Phone Number

Chicago, Illinois, United States

Partnership Support & Engagement• Partnership onboarding & offboarding, including finalizing agreements, setting up platform access, providing training and support, and establishing successful partnerships. • Fosters strong relationships with current partners, ensuring they remain engaged and satisfied with our services by staying connected every quarter and improving the partner experience on UBA's platform.Operations, Technology, & Systems Support• SME for partner database and record management. • Manages and provides ongoing help desk support and ticket triage, including problem troubleshooting, user support, ticket creation, management, and follow-up.• Provide technical support & assist with ongoing training during the onboarding process.• Create new, remove, and perform maintenance on all user accounts. • Developed SOPs for internal staff, and created step-by-step training videos for our partners. • Builds and maintains all internal client reports, responding to requests for new reports and changes on an ad hoc basis. Quality check reports before delivery to clients.Employee Benefits & Healthcare Analytics Powered by Milliman Benefits Benchmarking• Collects, analyzes, interprets, and leverages extensive healthcare and benefits data using Milliman's business intelligence tools to generate actionable insights, identify strategic discussions, & drive actions that optimize opportunities. • Performs competitive benchmarking data, provides updates to an executive-level audience, and gives recommendations on healthcare industry trends and legislative changes, with the ability to compare data against peers and competitors.Alliance Relationship• Coordinates and streamlines data, information, and knowledge on Alliance products, tools, and services. Vetting by our UBA Partner Firms and special committees to offer and enhance industry-leading programs and services.Events Coordination• Logistics, planning, and support for Academies and UBA Conferences.

Des Moines, Ia

• Provides exceptional customer service experience through telephone, online chat, video, and email interactions. • Processing deposits, payments, and withdrawals - both in person and via moble.• Managing client bank accounts, including opening & closing accounts, and overseeing transactions.• Handling other transactions, such as writing cashier checks or money orders, when necessary.• Recommending and explaining banking services and products to clients based on their needs.• Presenting and cross-selling banking services and products to existing and prospective clients.• Collaborating with other banking professionals to ensure high-quality client service.• Resolving client queries and complaints.• Responds to banking customer inquiries, markets additional services, redirects incoming communications to the applicable department, proactively contacts customers as applicable, and performs requested customer service maintenance for assigned online channels.

Des Moines, Iowa, United States

• Responsible for the management of full-cycle recruiting for technical and non-technical positions at multiple levels of the organization. This includes job descriptions, partnering with the hiring manager, internal and external postings, advertising, reviewing resumes and coordinating interviews, conducting background and drug screens, extending offers, completing the I-9 process and employment verifications, and first-day orientations.• Subject Matter Expert for company and personnel policy, federal and state employment practices, maintaining EEO Guidelines, preparing all documentation for FCC 396-C Filings, and OFCCP Affirmative Action Reports.• Shape, administer, and execute candidate sourcing, interviewing, and evaluation practices (including diversity and intern hiring initiatives).• Expand channels for sourcing candidates, from interns to senior positions; create a continuous pipeline of qualified candidates for positions with rolling hiring.• Build relationships with colleges and other organizations to develop an ongoing pipeline of qualified, diverse candidates for permanent and internship positions.• Subject matter expert for Mediacom's Summer Internship Program, liaison for all incoming interns, and guided their onboarding experience by verifying internship details, as well as early career opportunities.• Manage recruiting administration in ATS and other technology platforms used for recruiting (e.g., LinkedIn, Handshake, TextRecruit, Taleo, and UltiPro).• Integrated new employees with new hire onboarding and benefits orientation, and developing a full candidate experience that reflects the Mediacom culture.• Delegated networking events during the pandemic and created Curb Side Interviews. Candidates could remain in their cars while recruiters could hold open interviews, keeping a distance for safety.

West Des Moines, Iowa, United States

• Implemented a new HCM and ATS system in the first six months, successfully training all employees and department managers.• HRIS and operational support of the full employee life cycle, from recruiting and onboarding through exit.• Developed SOPs for basic system usage for employees: clocking in, adjusting time cards, and requesting PTO in HCM.• Reviewing and processing new hires, employee data, work records, terminations, and compensation changes. • Collaborated with the Benefits Administration team to execute a successful benefits renewal process.• Prepared payroll reports for management and multiple HR teams across the company. • Organizing training activities, meetings, and in-house events.• Answering general HR inquiries

West Des Moines, Iowa, United States

• Managed and collected all data and analytical details including regional outages, cable fiber quality, failed equipment status, fleet vehicle maintenance, and technical operational productivity. • Worked with vendors and developed the RFP process for new product review. • Responsible for the purchase orders and receiving of high-quality products and corresponded with local warehouses.• Coordinated and organized first and final documentation delivery from the outset of the engineering contract execution.

Political Science, Anthropology

Education record