Stephanie Darus Email & Phone Number

Chicago, Illinois, United States

• Partnership Support & Engagement
• Partnership onboarding & offboarding, including finalizing agreements, setting up platform access, providing training and support, and establishing successful partnerships.
• Fosters strong relationships with current partners, ensuring they remain engaged and satisfied with our services by staying connected every quarter and improving the partner experience on UBA's platform.Operations.
• SME for partner database and record management.
• Manages and provides ongoing help desk support and ticket triage, including problem troubleshooting, user support, ticket creation, management, and follow-up.
• Provide technical support & assist with ongoing training during the onboarding process.

Des Moines, IA

• Provides exceptional customer service experience through telephone, online chat, video, and email interactions.
• Processing deposits, payments, and withdrawals - both in person and via moble.
• Managing client bank accounts, including opening & closing accounts, and overseeing transactions.
• Handling other transactions, such as writing cashier checks or money orders, when necessary.
• Recommending and explaining banking services and products to clients based on their needs.
• Presenting and cross-selling banking services and products to existing and prospective clients.

Des Moines, Iowa, United States

• Responsible for the management of full-cycle recruiting for technical and non-technical positions at multiple levels of the organization. This includes job descriptions, partnering with the hiring manager, internal and.
• Subject Matter Expert for company and personnel policy, federal and state employment practices, maintaining EEO Guidelines, preparing all documentation for FCC 396-C Filings, and OFCCP Affirmative Action Reports.
• Shape, administer, and execute candidate sourcing, interviewing, and evaluation practices (including diversity and intern hiring initiatives).
• Expand channels for sourcing candidates, from interns to senior positions; create a continuous pipeline of qualified candidates for positions with rolling hiring.
• Build relationships with colleges and other organizations to develop an ongoing pipeline of qualified, diverse candidates for permanent and internship positions.
• Subject matter expert for Mediacom's Summer Internship Program, liaison for all incoming interns, and guided their onboarding experience by verifying internship details, as well as early career opportunities.

West Des Moines, Iowa, United States

• Implemented a new HCM and ATS system in the first six months, successfully training all employees and department managers.
• HRIS and operational support of the full employee life cycle, from recruiting and onboarding through exit.
• Developed SOPs for basic system usage for employees: clocking in, adjusting time cards, and requesting PTO in HCM.
• Reviewing and processing new hires, employee data, work records, terminations, and compensation changes.
• Collaborated with the Benefits Administration team to execute a successful benefits renewal process.
• Prepared payroll reports for management and multiple HR teams across the company.

West Des Moines, Iowa, United States

• Managed and collected all data and analytical details including regional outages, cable fiber quality, failed equipment status, fleet vehicle maintenance, and technical operational productivity.
• Worked with vendors and developed the RFP process for new product review.
• Responsible for the purchase orders and receiving of high-quality products and corresponded with local warehouses.
• Coordinated and organized first and final documentation delivery from the outset of the engineering contract execution.

Political Science, Anthropology

Education record