Stephanie Dawson

Stephanie Dawson Email and Phone Number

Regional Customer Service Manager at Precision Countertops @ Precision Countertops
wilsonville, oregon, united states
Stephanie Dawson's Location
Beaverton, Oregon, United States, United States
Stephanie Dawson's Contact Details

Stephanie Dawson work email

Stephanie Dawson personal email

About Stephanie Dawson

Stephanie Dawson is a Regional Customer Service Manager at Precision Countertops at Precision Countertops. She possess expertise in sales, customer service, microsoft office, microsoft excel, training and 10 more skills. Colleagues describe her as "Stephanie Dawson is a detailed, thougtful, and consumate professional when leading a team. She understands how various pieces fit together and can provide clear and concise solutions. I had the pleasure of training Stephanie when she joined Precision Countertops. She was a quick study, despite being new the the industry, and asked thougtful questions that accelerated her learning curve. She quickly moved into leadership and then management positions. During my time working with Stephanie she was a key ally in getting high-level tasks completed that were directed by and impact the C-Suite team as well as ensuring success for her own direct reports. Stephanie is a valuable asset to any company looking for a hard-working, inquisitive, and detail-oriented leader or team player." and "I managed Stephanie for two years, and I can honestly say she's the picture-perfect employee. She's detail oriented, diligent, and always one step ahead of the workload. If you delegate to her, you can rest assured that the work will get done without the need to follow up or ensure that she's on task. When she completes projects, her work speaks for itself! She strives for excellence and rises to the occasion when you hand her a challenge. Stephanie, you were such a pleasure! Your professionalism and work ethic is above and beyond. "

Stephanie Dawson's Current Company Details
Precision Countertops

Precision Countertops

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Regional Customer Service Manager at Precision Countertops
wilsonville, oregon, united states
Employees:
118
Stephanie Dawson Work Experience Details
  • Precision Countertops
    Regional Customer Service Manager
    Precision Countertops Dec 2017 - Present
    Wilsonville, Oregon, United States
    Managed, trained, and coached a hybrid team of up to 40 remote and office employees. Overseeing recruiting, employee retention, annual reviews, staffing to cover absences, and attendance or HR issues. Focusing on issue resolution and customer experiences. By working with the Team Floor Supervisors and Project Coordinators to further training, answer questions and help problem solve issues. Finding resolutions that are in the best interest of the business and the customer. • Worked with other members of the management team to automate processes within the department and find ways to streamline and improve our workflow. • Managed the approved budget of the customer service department and staffing levels• Worked as a bridge between the Project Coordination department and other areas within the company such as sales, data entry, purchasing, field staff, production, and shipping.• Instituted a team trainer within the department. Working with them to create a new hire training process, as well as continued training education for the team to meet department standards. • Helped design and manage a large automation project, that helps guide the customer through their experience through a series of texts. This project has helped the overall customer experience along with lessening the amount of staff needed to handle the simple daily tasks that can be prompted to the customer’s self-guided journey.
  • Precision Countertops
    Assistant Customer Service Manager
    Precision Countertops Aug 2016 - Dec 2017
    Wilsonville, Oregon
    Serve as an advisor for Project Coordinators by supervising the team in providing excellent and outstanding services to customers. Focusing on resolving escalated and complex customer issues. Providing back-up assistance to the Customer Service Manager when needed.• Wrote and created a process book for all team members, so they could easily find and execute processes correctly. • Organized and executed continuous training to team to meet departmental objectives.• Assisted in employee recruitment, training, performance evaluations, and termination activities.
  • Precision Countertops
    Scheduling Specialist (Master Scheduler)
    Precision Countertops Jan 2016 - Aug 2016
    Wilsonville, Oregon, United States
    Responsible for scheduling and routing all field appointments in the Portland and Seattle areas ensuring each day has optimum routing for the installers to complete their days and meet all their arrival windows. • Worked closely with Shop Managers and Project Coordinators to maintain the production levels and keep the shop full. • Manage an array of different job and calendar views to ensure all jobs are scheduled correctly and have been updated properly for all reports to reflect accurate information on month end reporting. • Create and maintain material life cycles in an excel spreadsheet to show the proper dates to ensure the project is completed on time for the installation date.
  • Precision Countertops
    Purchasing Assistant
    Precision Countertops Sep 2015 - Jan 2016
    Wilsonville, Oregon
    Reviewed jobs post template updating material allocations per the current inventory ensuring we maximize material usage. Also was responsible for updating and creating purchase orders for slab material and shop supplies. • Released shop packets to the sawyers with notations of material to use and location to ensure the jobs get cut on time using proper material. • Ensured all information within accounting program GP and inventory spread sheets as kept up today and accurate as new inventory or supplies arrives.
  • Precision Countertops
    Project Coordinator
    Precision Countertops Feb 2014 - Sep 2015
    Worked with an array of customers from multiple different corporate accounts such as Home Depot and Costco, as well as local dealers and contractors. Coordinated their projects from point of sale, to scheduling, to warranty and repair. • Managed two territories: Bend and East Portland. Maintaining accurate scheduling of crews while maintaining efficient time frames and expectations. • Worked with conflict and resolution to solve escalated customer concerns. Working on these concerns both independently and with a team of experts if necessary to ensure we are meeting both customer and company expectations. • Effectively able to manage multiple projects and maintain high customer satisfaction.
  • Wells Fargo Home Mortgage
    Home Mortgage Consultant Jr.
    Wells Fargo Home Mortgage Jun 2013 - Feb 2014
    Beaverton, Oregon, United States
    Assisted the Senior Sales Manager to produce high quality loans while providing excellent customer service to all their clients. Also assisted in managing the team of Mortgage Consultants by drafting team emails and working on creating training material for new and existing employees.• Received customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in• Developed relationships with business referral sources
  • Ibm
    Workflow Specialist
    Ibm Dec 2012 - Jun 2013
    Beaverton, Oregon, United States
    Temporary position• Contributed to productivity to the team and reaching the monthly goal by reviewing mortgage modifications to make sure the information was entered correctly and fit the appropriate program the borrower was being modified with.• Trained new team members to become efficient in their new role within the team
  • Jpmorgan Chase
    Sales & Service Associate
    Jpmorgan Chase Feb 2012 - Nov 2012
    Portland, Oregon Metropolitan Area
    Met with Clients as they entered the branch to assist them with their banking needs. Referring clients to Personal Bankers to reach the branch sales goals and build lasting relationships with their clients. • Responsible for assisting Personal Bankers with customer sales or important service-related issues. Ensuring that bankers had the correct materials.• Reviewed documents to ensure accuracy and compliance of information prior to being entered the system.• Team player responsible for ensuring Personal Bankers remained motivated to see more clients.
  • Jpmorgan Chase & Co.
    Personal Banker
    Jpmorgan Chase & Co. Jun 2011 - Feb 2012
    Portland, Oregon Metropolitan Area
    Assisted clients with their banking needs when they entered the bank. Establishing credibility and rapport with each client by being friendly and personable to earn the right to ask for their business. Worked at several different locations throughout the Portland metro area.• Responsible for opening and closing the branch; ensuring the branch was clear and safe for the other employees to enter. • Helped the branch achieve its goals by building quality relationships with customers, providing customers with products & services ensuring the clients knew all the benefits available with their accounts, and exceeding all set sales and productivity goals.• Proactively met with customers in the branch as well as over the phone to discover their financial needs and provide product recommendations that help them meet their financial goals.

Stephanie Dawson Skills

Sales Customer Service Microsoft Office Microsoft Excel Training Outlook Microsoft Word Time Management Social Media Public Speaking Management Team Building Event Planning Social Media Marketing Powerpoint

Stephanie Dawson Education Details

Frequently Asked Questions about Stephanie Dawson

What company does Stephanie Dawson work for?

Stephanie Dawson works for Precision Countertops

What is Stephanie Dawson's role at the current company?

Stephanie Dawson's current role is Regional Customer Service Manager at Precision Countertops.

What is Stephanie Dawson's email address?

Stephanie Dawson's email address is sj****@****ail.com

What is Stephanie Dawson's direct phone number?

Stephanie Dawson's direct phone number is +150381*****

What schools did Stephanie Dawson attend?

Stephanie Dawson attended Portland State University, Southern Oregon University.

What skills is Stephanie Dawson known for?

Stephanie Dawson has skills like Sales, Customer Service, Microsoft Office, Microsoft Excel, Training, Outlook, Microsoft Word, Time Management, Social Media, Public Speaking, Management, Team Building.

Who are Stephanie Dawson's colleagues?

Stephanie Dawson's colleagues are Scott Smalley, Michael Schwarz, Mark Wedenig, Chris L, Mike Pulver, Jeffery Reed, Richard Sanders.

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