Stephanie De Graaf Email & Phone Number

Johannesburg Area, South Africa

4Sight Holdings is a technology investment company that empowers people to make better decisions in the new digital economy.

Johannesburg Area, South Africa

Managed the ASO Tour de France partnership programme which included and extensive client experiential programme as well as the provision of realtime tracking and analytics throughout the 21 stages of the tour.

Johannesburg Area, South Africa

Overview of Responsibilities – Operational Support / Brand & Comms:• Implement and manage a cross functional Programme Office which facilitates communication and support between stakeholders entailing - Co-ordination, Management, Execution, Tracking and reporting on campaigns / product launches• Operationalise MTN SA Brand & Comms strategy utilising an agreed framework that would facilitate co-ordination, aligned communication and management thereof• Develop and manage Agency relationships in order to facilitate integrated operational processes and procedures between Agencies and MTN Marketing ensuring optimal performance and delivery of marketing initiatives (campaigns, activations, contracts and financial )• Provide support in the management of Marketing budgets• Provide Support in the development and implementation of Brand & Comms processes both internally and externally with partners

Johannesburg Area, South Africa

Overview of Responsibilities – Operational Support:• Implement and manage a cross functional Programme Office which facilitates communication and support between stakeholders entailing - Co-ordination, Management, Execution, Tracking and reporting on campaigns / product launches• Operationalise MTN SA Marketing strategy utilising an agreed framework that would facilitate co-ordination, aligned communication and management thereof• Provide support in the management of Marketing budgets• Provide Project Management support in the defining, management and report of campaign / product launchesOverview of Responsibilities – FIFA Programme:• Scoping and finalization of FIFA Programme Strategic Objectives, KPAs, KPIs & Structure with Executive Management• Facilitate the compilation and management of the programme budget (R1billion over 3 years)• Co-ordinate and manage the integrated implementation of the programme plan across MTN SA (Marketing, Sales, Service Centres, Network Group, IS and Agencies)Programme entailed the following workstreams Revenue Generation Marketing and Communications Activation of the sponsorship pre & during the period 2007 - 2010 Operational support which included the management of 32,000 guests during the Confederation Cup & FWC tournaments - Co-ordinate integration with MTN Group plans and activations

Johannesburg Area, South Africa

Overview of Responsibilities:• Leading and overseeing change projects and act as integrator thereby ensuring alignment to business intent and stakeholders’ interest• Facilitating business integration in terms of definition, design, development and implementation of Business change initiatives• Providing direction to the Business Design Consultants ensuring that functional sub-project milestones, deliverables & outcomes were achieved and aligned across the project• Relationship management of stakeholders across different business units and support unitsOverview of Role:Business Design Integrator within the ABSA Group Business Change Enable unit. The responsibilities of this role entailed the management of complex (multiple-stream) group projects through the business change lifecycle from scoping to benefits realisation. Highlights:• The development and implementation, together with the marketing team, of a new Absa Group Marketing operating model, consisting of Corporate & Retail Marketing, Brand & Sponsorship, New Product Development & Pricing, Corporate Communication and Marketing Support• The development and implementation of the new Bankfin operating model entailing: Centralisation of financial application scoring and processing from 68 Bankfin branches into 10 centralised processing centers Centralisation of credit activities, namely monitoring and control , and recoveries from 68 branches into 3 centralised credit hubs The development and implementation of the new Bankfin sales operating model within a Call Centre environment backed by a fulfillment unit

Johannesburg Area, South Africa

Overview of Role:Bentley West Management Consultants, part of the AST Group, provide consulting services namely, strategic change, process improvement and technology solutions, within the financial services, industrial, mining, pharmaceutical, retail and services sectors.Engagements:• Developing Business Intelligence for a leading retailer within the furniture industry entailing the development of processes to facilitate the utilisation, research, change management and the maintenance of the business intelligence solution within the company assisting in the identification of the key drivers and measurements that will be required to manage the

Johannesburg Area, South Africa

Management Consultant – First Rand GroupOverview of Responsibilities:• Programme Managing the Information Technology Group transformation within the First National Bank of SA (The IT Group consisted of approximately 1200 people and covered Development, Networks Operations Management, Technology Strategy, Architecture, Capacity Management, Service Management, Installations and Maintenance, Disaster Recovery, EDI operations, Human Resource Management and Financial Management)• Strategy development and the strategic alignment of IT and the Business, namely First National Bank• Management Consulting covering Strategy, Business Engineering, Change Management and Knowledge Management • Managed the Business Engineering unit of the Consulting Unit Highlights:• Transformation of First National Bank’s (FNB) IT Division. This entailed transitioning the IT Division from a traditional “master slave” relationship to a “partnership” relationship with the business. In line with the comprehensive nature of this project, new strategies, structures, processes, performance systems and culture was developed.• Successful Evolution of FNB’s Business Engineering department into a profitable unit With the advent of the FNB / Rand Merchant Bank merger, the support area I managed, “Business Engineering,” had to sell services to the rest of the First Rand Group in order to ‘survive’. The unit realized a profit within the first year. Engagements included Business Planning / Balanced Scorecards, re-engineering and repositioning divisions.• Successfully migrated the FNB Consulting Unit from an internal to an external operation I was also involved in the development and subsequent implementation of the strategy to move the FNB Consulting Unit into the broader market.

Johannesburg Area, South Africa

Business Information Planner – ABSAOverview of Responsibilities:• Development of Business Information Plans for the following Banks within the ABSA Group (Allied Bank, ABSA Corporate, ABSA Treasury, ABSA Motor Bank, United Bank and the overall Group Business Information Plan• Involvement with Strategic Business Units strategy planning• Development of prioritized Business Information Plans for each Business Unit within the Group• Development of a consolidated Business Information Plan for the ABSA Group• Studies with regard to workflow and improvement projects (Business Analysis)Highlights:• Development of an Information Plan for Allied Bank Gave me the opportunity to understand the Allied Banking Group’s overall business strategies, their requirements on information technology in terms of achieving their strategic goals and the interpretation of the requirements, at a high level, from a technical perspective. This provided the foundation for me to further develop my capabilities from a strategy facilitation, development and implementation perspective• Involvement in the project which amalgamated 7 computer centers into a single ABSA IT Division.

Business Analyst– First National BankOverview of Responsibilities:• Assistant Manager of a FirstCard Branch which entailed management of 20 staff members and covered both the issuing and acquiring side of the business• Research and Development of best practice and new products and services• Responsibilities for the Acquiring Card operations of neighbouring territories namely, Botswana, Malawi and Swaziland – (training and administrative operations)• Senior Business Analyst with responsibility for the networking side of FirstCard systems involving online authorisationsHighlights:• Conversion of the FirstCard Authorisation system from ICL to IBM Was responsible for the specification, design, testing and implementation of the card authorisation system from ICL to IBM. I also designed and trained the card staff nationally prior to implementation of the new system• Set up of and management of neighbouring territories Credit Card Operations Set up the central “Administration” for the management of the neighbouring territories credit card operations – this included implementing processes for both the FNB Card Division as well as the neighbouring territories