Experienced Hospitality Task Force Manager

• Coordinated bi weekly department meetings to review team progress reports• Provided support to the accounts payable/receivable• Sent monthly billing statements• Scheduled, managed and trained front desk staff to ensure they are all compliant with Holiday Inn Guest policies and procedures• Greeted and welcomed guest• Responded and resolved guest complaints • Managed a multi-line switchboard• Ensured daily correspondence with housekeeping and maintenance, utilizing the QUORE system to ensure all guest rooms are clean and do not have any issues• Processed reservation payments• Returned all guest feedback calls• Responded to social media and internet reviews• Ensured maximum revenue from our comp set market• Preformed additional administrative duties as requested

• Coordinated bi weekly department meetings to review team progress reports• Provided support to the accounts payable/receivable• Sent monthly billing statements• Scheduled, managed and trained front desk staff to ensure they are all compliant with Holiday Inn Guest policies and procedures• Greeted and welcomed guest• Responded and resolved guest complaints • Managed a multi-line switchboard• Ensured daily correspondence with housekeeping and maintenance, utilizing the QUORE system to ensure all guest rooms are clean and do not have any issues• Processed reservation payments• Returned all guest feedback calls• Responded to social media and internet reviews• Ensured maximum revenue from our comp set market• Preformed additional administrative duties as requested

• Creating costing reports in excel and providing total landing cost of goods• Managing multi-line phone system• Uploading inventory from Tally Express into the Agility inventory management system • Invoicing and collections on business accounts• Providing financial, administrative and clericalsupport• Processing lumber orders and arranging transportation for customers• Working with the USDA for inspections on out of country orders• Providing general office support

Completed 145 guest reservations, arrivals and departures each day• Coordinated with housekeeping to ensure al special request are completed and room are cleaned.• Welcomed each guest with a smile• Resolved guest complaints and questions• Managed multi-line switchboard• Corresponded with maintenance to ensure all work orders have been completed • Processed payments for reservations Set up and maintained breakfast area• Ordered supplies and maintained inventory for kitchen • Responded to sales and guest feedback calls• Preformed additional duties as requested