Liaison with key project stakeholders, business partners and Salesforce to ensure projects milestones are met on time and on budget. Provides insight to determine and pursue courses of action necessary to obtain desired project outcomes. Track and maintain PMO standards. Key Achievements • Manage overall project/program scope across multiple global (EMEA, APAC) and America’s interrelated Salesforce Projects with budgets totaling over $7M.• Manage vendor work assignments and contracts (Statement of Work (SOW)). Create, maintain, and report project status and timeline.• Manages project deliverables and resources. Identifies risks, issues, and follows project governance processes. • Provide financial forecasting and actual reporting for stakeholders. Skills CA PPM (Clarity), MS Project, Planview, MS PowerPoint, SharePoint, Program/ Project Management, Agile, Salesforce (Experience Cloud, Health Cloud, Sales Cloud), Budget-Financial Cost Planning, SAP BOXI Financial Reporting, SAP Ariba Marketplace, ServiceNow, JIRA

Lead the development and implementation of software applications for the line of business stakeholders by providing project/ program planning including financial budgets (Capital & Operating Expenses), scope/vision and risk analysis. Review and manage work streams utilizing CA PPM (Clarity), Clarizen Software to create the Work Breakdown Structure (WBS) ensuring project deliverables are integrated to meet or exceed programs benefits. Effectively meet with senior level executives and coordinate cross-functional teams comprised of internal groups (line of business, finance personal, working sponsors, technical and functional teams) to plan, execute and improve processes and identify program risk for software implementation. Key Achievements • Manage external software vendors and execution of Statements of Work (SOW) along with portfolio initiative budgets of up to $17M+ in a fast paced environment.• Assemble project teams, maintain budgets, financial cost plans/forecasts while managing priorities and expectations. • Lead project Steering Committee Meetings and initiative working sessions, Weekly Status Reports and Quarterly Financial Assessments.• Identify and communicate program schedules and risk/issue management for stakeholders and business partners. • Build key relationships with project support teams, i.e. MIS, Database, Infrastructure and working sponsors.

Worked directly with external clients, senior management, Account Executives (AE) and internal partners to gather technical and functional business requirements for Auto No-Fault and Workman’s Comp (Ancillary & Pharmacy Services) client implementations, upgrades or modifications. Created project plans, program risk controls and data mapping documents in support of key deliverables. Provided development requirements and timelines to Implementation Engineers. Lead and mentored other team members in best practices. Worked independently and as a major team contributor.Key Achievements• Managed and lead multiple client implementation projects with potential revenue of $50K - $2M+.• Delivered on-time client implementations and migrations as identified by business partners, Account Executives and client requirements. • Executed SQL Queries for client research, created test plans and test cases for QA and client post-implementation support.• Provided post-implementation support, along with transitioning clients to a Client Service Representative (CSR) responsible for the on-going client relationship.• Identified and contributed to risk process improvement opportunities by providing proactive and strategic solutions.

Coordinate several key software development projects for Online Banking Messages and Alerts platform for eBanking and eCommerce services. Serve as primary point of contact for project information and updates. Key Achievements:• Coordinate project resources/budgets of $70K - $1M and influence activities and resources in support of multiple highly-visible large-scale Online Banking (OLB) and eCommerce projects with high impact, risk, and complexity.• Managed a team of 7 developers responsible for the implementation of over 200 notifications/alerts for OLB users. • Identify project/production issues and provide solutions or escalate to avoid project delays.• Manage projects with Business Project Manager, Technical Development Lead, Infrastructure Engineering Lead, and SIT/QA Lead for successful on-time delivery of key technical software and infrastructure projects.

Gathered business requirements for eCommerce (dotcom, online banking, and Credit Card) Projects. Strengthen alliances between business partners, technical delivery managers, development, and Testers successfully. Key Achievements:• Prepared Use Cases, business rules, project plans and gathered business requirements with Business Partners, and Change Managers - eCommerce.• Provided gap analysis using traceability matrix of BRD, HLD and LLD for project with budgets of $1.5M – $40M.• Lead JAD sessions and technical design meetings within project Measure and Analyze Phases. • Captured and researched TARs in order to further project deliverables.