★ Fulfills a key role expanding the deployment of Smart Meters, empowering streamlined data exchange.★ Works with multiple internal departments and external vendors to ensure data security, upgraded software and acquisition of necessary parts to implement smart meters in 600,000 households.★ Continually researches and identifies opportunities for process improvement, including the development of a system to segregate commercial and industrial customers.★ Leverages expertise in project management and technology to map business process design and requirements definitions to business and process data.★ Engages with stakeholders in Field Metering Operations and Customer Billing to improve processes that analyze and report on multiple functional areas.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DUQUESNE LIGHT COMPANYFor more than 135 years, Duquesne Light has been providing communities in the Pittsburgh region with electricity. From the industrial age to the technology era, Duquesne Light has been an integral part of the fabric that makes up this city. Today the company continues its role as a committed community partner and as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power and superior customer service to more than 585,000 homes and businesses throughout the region.

★ Assumed a leadership role in charge of multiple initiatives, capturing key process improvements across multiple business units and client accounts.★ Successfully delivered improvements across customer programs and rates, customer service, enrollments, billing and accounts receivables, project tasksm and issues.★ Secured improvements in the retail products and services billing system by defining high-level requirements and leading five sub-teams in the execution of project tasks.★ Led the development of detailed business requirements for new systems as well as system changes and business reporting needs; executed comprehensive UAT test plans that featured issue tracking and management.★ Authored user reference guides and operational reference materials supporting all systems and reporting projects.★ Reviewed enrollment, billing and payment records received from external business partners to identify missing payments and other information.★ Reduced audit liability and exposure by 50% while improving collections rates by developing and leading a sales tax process improvement initiative.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DOMINION RESOURCESDominion Resources, Inc., commonly referred to as Dominion, is a power and energy company headquartered in Richmond, Virginia that supplies electricity in parts of Virginia and North Carolina and supplies natural gas to parts of West Virginia, Ohio, Pennsylvania, and eastern North Carolina. Dominion also has generation facilities in Wisconsin, Indiana, Illinois, Connecticut and Massachusetts.