• Process purchase orders in ERP program E2 Shoptech• Request quotes from multiple vendors for best pricing and lead time. • Research new vendors. • Expediting orders• Constant follow up and communication on open orders to make sure parts in received in on time. • Ability to read a bill of material and determine order of what needs to be purchased first. • Receive incoming parts per vendor packing slip.• Create shipping documents for customer orders.• Create shipping documents for internal shipping and set up all logistics.• Ability to look at a cad drawings to request parts or material.• Delegate assignments to purchasing assistant and receptionist.• Tracking of the vendor non-conforming log• Knowledge of manufacturing and the processes.• Update inventory items, set min and max for stocked items.• Use Microsoft Outlook, Word and Excel daily • I also help our accounting department with payables and receivables in QuickBooks.

• Interact with customers by phone or in person to provide information and to ensure the best service possible.• Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.• Answer customers' questions regarding product, service and operation, or maintenance.• Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping. • Process direct shipment orders from beginning to end. Enter the sales order create the PO send to the supplier and follow up. • Research for best cost on non-stock items to provide my customer with competitive pricing. • Send customer’s quotations. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Refer unresolved customer grievances to designated departments for further investigation.• May solicit sale of new or additional services or products.• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.• Ability to build working relationships with other functional areas to best support mutual objectives.• Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers. • Ability to research and resolve customer issues. • Ability to effectively prioritize and execute tasks • Good written and verbal communication skills.

• Answer multi-line phone system.• Greet guests and direct them to the appropriate person. • Enter and adjust new and existing purchase orders.• Create and adjust new and existing shop work orders.• Print out drawings for shop work orders.• Review and research any problems with shop orders.• Close out completed shop work orders.• Input data onto Microsoft excel spreadsheet to keep track of custom orders.• Track customer orders to make sure ship dates are on time.• Invoice completed purchase orders.• Type out new quotes and file them,• Call vendors to make sure we will receive our parts on time.• Run weekly reports for each department to check on schedule of parts.• Approve all time entered on completed shop orders