Stephanie Draper Email & Phone Number

Syracuse, Ut

West Valley, Utah

• Responsible for department goal and service level agreements with the clients• Created, maintained and updated department policies and procedures following direction from account management, the clients, and state rules and regulations• Responsible for training and hiring new associates and team coordinators• Mentored and coached team coordinators to better assist them in the coaching of their associates• Administer verbal and written corrective actions as needed in line with… Show more • Responsible for department goal and service level agreements with the clients• Created, maintained and updated department policies and procedures following direction from account management, the clients, and state rules and regulations• Responsible for training and hiring new associates and team coordinators• Mentored and coached team coordinators to better assist them in the coaching of their associates• Administer verbal and written corrective actions as needed in line with policy violations• Hold associates accountable for company policies and procedures• Assist in creating quality assurance expectations for newly created departments• Tasked with establishing and implementing performance metrics and goals for associates to meet on a daily, weekly, quarterly basis.• Exercises sound judgment calls for workers compensation claims, medications and supplies• Managing and completing special projects for department• Assist Director with managing headcount and projected head count for all departments that were direct reports insuring proper staffing levels to meet client service level expectations.• Managed four operation departments varying in daily tasks and projects: Durable medical equipment teams, Client Coordinators, Customer service team, and Medical documentation team• Operate as an Assistant Account Manager, Supervise two additional Assistant Account Managerso Work directly with Sales and Senior Account Manager to ensure all client expectations are set correctlyo Direct BSA team on expectations for the system process, work closly to ensure process agreed upon is followedo Direct contact for Sales representatives to verify Operations expectations and achievability to meet contract expectations. Point of contact for Clients with questions about implementation. Show less

• Responsible for team performance and goals.• Tasked with reviewing department policies and procedures, and helping to create a unified help desk policy manual.• Responsible for training new agents and updates to current processes• Tasked to coach agents in areas that need improvement• Administer verbal and written coaching plans as needed • Responsible for taking escalated calls from patients or insurance adjustors• Hold weekly one-on-one coaching meetings with… Show more • Responsible for team performance and goals.• Tasked with reviewing department policies and procedures, and helping to create a unified help desk policy manual.• Responsible for training new agents and updates to current processes• Tasked to coach agents in areas that need improvement• Administer verbal and written coaching plans as needed • Responsible for taking escalated calls from patients or insurance adjustors• Hold weekly one-on-one coaching meetings with individual agents• Responsible for incoming and outgoing calls as a liaison between our contracted pharmacies and insurance adjustors.• Responsible for entering data regarding Workers Compensation prescriptions.• Knowledgeable in workers compensation rules and regulations by state• Exercises sound judgment calls for workers compensation claims and medications.• Tasked with helping the company reduce bad debt and develop ideas to gain more efficiency within the Help Desk department.• Managing and completing special projects for department• Support Director in operations as an Assistant Account Manager for a small group of grandfathered clients Show less

• Responsible for incoming and outgoing calls as a liaison between our contracted pharmacies and insurance adjustors.• Responsible for entering data regarding Workers Compensation prescriptions.• Knowledgeable in workers compensation rules and regulations by state• Exceeded expectations set by management for help desk statistics

Pharmacy Technician/Assistant

Education record

Education record