Stephanie Draper Email & Phone Number

Syracuse, UT

West Valley, Utah

• Responsible for department goal and service level agreements with the clients
• Created, maintained and updated department policies and procedures following direction from account management, the clients, and state rules and regulations
• Responsible for training and hiring new associates and team coordinators
• Mentored and coached team coordinators to better assist them in the coaching of their associates
• Administer verbal and written corrective actions as needed in line with… Show more
• Administer verbal and written corrective actions as needed in line with policy violations

• Responsible for team performance and goals.
• Tasked with reviewing department policies and procedures, and helping to create a unified help desk policy manual.
• Responsible for training new agents and updates to current processes
• Tasked to coach agents in areas that need improvement
• Administer verbal and written coaching plans as needed
• Responsible for taking escalated calls from patients or insurance adjustors

• Responsible for incoming and outgoing calls as a liaison between our contracted pharmacies and insurance adjustors.
• Responsible for entering data regarding Workers Compensation prescriptions.
• Knowledgeable in workers compensation rules and regulations by state
• Exceeded expectations set by management for help desk statistics

Pharmacy Technician/Assistant

Education record

Education record