Supported data conversion and implementation of EPIC Cadence and Prelude software programs for Mountain Orthopedic Clinic.

Credentialed EPIC Cadence, Prelude, Resolute, and ADT module Trainer.* Instructed Super User training to enhance learning for staff education to present upcoming classes and deliver content knowledge support throughout implementation.* Extensive collaboration with Instructional Design and Project Management teams to create curriculum, facilitate training, and support implementation of EPIC (EMR) systems.* Provided IT helpdesk support during EMR implementation including; security modification, troubleshooting/resolution of issues, and basic user education services related to EpicCare, Orders, Referrals, Claim Edit/Charge Review Work queues, ASAP, Scheduling, Registration, Questionnaire Forms, Smart tools, Account Creation, and basic navigation functions.*** Facilitated training and implementation of EPIC (EMR) and ipayment (cash collection) programs for over 1000 ambulatory and non-ambulatory during go-live/stabilization.* Participated in select post implementation workgroup to identify gaps in workflow and process improvement strategies.* Trainer for Group Health Primary Care appointing guidelines, EPIC (electrinic medical records) registration, and QuickBooks Enterprise seminars.* Assistance in writing standardized appointing guidelines including creation and maintenance of online reference tools for both Primary and Specialty Care services.

Participant in project management work with centralization of Primary Care Appointing Center including timeline creation, supervision and training of staff, monitoring/feedback provision of recorded calls, coordination with management during "on boarding" of staff. * Specialized in training company processes and procedures including insurance verification/interpretation, account creation, call management, physician schedule template creation, time management skills, call scripting, and scheduling to both clinical and front line staff who provide customer service to patients and their families. * Encourage and follow up with staff in personal and professional development, goal setting, and achievements.* Ensured staff education in adherence to strict patient confidentiality laws including HIPAA and additional company provisions.* Communicated directly with Associate Directors, Managers, and staff to schedule complex and frequently changing coaching schedules, agendas, and specific topics of focus for coaching sessions.* Volunteered and participated in a variety of specialized workgroups and project management teams including integration of centralization of specialty and family practice call centers.

* Responsible for training, coaching, and mentoring staff to include training in the following areas of work: template creation, call scripting, appointing, secure messaging, insurance verification and systems training in LastWord (scheduling), insurance/eligibility, IBM, and EPIC databases.* Participation in design and development of insurance/eligibility verification software.* Coordinated staffing for call center including preliminary approval or denial of vacation, and break and lunch scheduling using Outlook and Excel calendars.* Demonstrated expertise in scheduling appointments for patients within multi-disciplinary practice.* Maintained 96% average call quality score answered 150+ requests including scheduling, registration, and referral services in high volume call center.* Create and manipulate templates and scheduling guidelines for Family Practice, Pediatric, Nursing, Diabetic Nursing, Nutrition, and Occupational Medicine schedules. * Participated in preliminary screening, final interviews, and selection of new hire candidates.

Part of a two person team managing small branch of safety supply company.* Responsible for assisting and educating customers with purchase and reimbursement of safety products. * Accountable for tracking monthly order, delivery, and stocking of 1500+ products.

Installation, repair, and removal of electrical wiring and equipment aboard naval sea craft.