Stephanie Dunn Email and Phone Number
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I am a strategic leader who is passionate about driving customer satisfaction, retention, and growth. With over 10 years of experience in customer success and account management, I have a proven track record of building and leading high-performing teams to deliver exceptional results.My areas of expertise include customer relationship management, customer engagement and onboarding, customer retention, and revenue growth. I have a deep understanding of customer behavior and have used data-driven insights to develop successful customer success strategies.In addition to my leadership skills, I am an excellent communicator and collaborator. I have a knack for building strong relationships with customers and internal stakeholders alike, and I have a talent for resolving complex customer issues.My experience spans a variety of industries, including software as a service (SaaS) and financial services. I hold a Bachelor's degree in Business.If you're looking for a Customer Success Director who can drive customer satisfaction, retention, and growth for your organization, please don't hesitate to contact me. I'm excited to discuss how I can help your company achieve its goals.
Leaf Trade
View- Website:
- leaf.trade
- Employees:
- 108
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Director Of Customer Success- ExpansionLeaf TradeDenver, Co, Us
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Director Of Customer SuccessSecure Financial Technology Nov 2023 - Present
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Director Of Customer Success- ExpansionLeaf Trade Oct 2021 - Jul 2023Chicago, Illinois, Us
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Senior Manager Customer SuccessLeaflink Oct 2018 - Aug 2021New York, Ny, UsSpecialist with GTM strategy in Customer Success, I work as an innovation expert and key relationship facilitator focused on delivering an exceptional client experience by overseeing the entire client lifecycle, from lead generation to sales. My key achievements in this role include:• $100m generated through the development of new revenue streams while serving as project manager for all key developments and new product lines. • Increased NPS score by 37 points by conceptualizing SOPs for customers to provide actionable solutions for unique client problems. • Innovated tools and processes that continue to drive substantial business growth and increase market share year over year while working closely with the CEO and CTO to drive Leaflink's commercial success, managing over $3.1B+ in annual orders, or 32% of US wholesale cannabis commerce. • Applied diverse experience of various operational positions to successfully manage entire client lifecycle, ensuring a client retention rate of 99.97% and demonstrating continued dedication to anticipating and serving client needs. -
Manager, Customer SuccessLeaflink Dec 2016 - Oct 2018New York, Ny, UsAfter my first promotion at Leaflink, my role became more focused on innovation, market development, and client relationship building and maintenance. Key achievements in this role include:• Scaled business by developing seven new markets while increasing domestic scope of business from one state to 35, and expanding the company internationally. • Developed high-end B2B platform, which has since become the industry standard, in tandem with engineers. Collaborated across departments to build internal and external support systems for both employees and clients.• Managed 450+ clients with 99.97% client retention rate. Enacted scalability processes to promote continued company growth while ensuring flawless client experience.
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Customer Success ManagerLeaflink Aug 2016 - Dec 2016New York, Ny, UsIn my introductory role at LeafLink, I worked as the first hire in theCustomer Success department. This position focused primarily on team development, hiring, relationship building and infrastructure construction. Key accomplishments included:• Defining Customer Success and Support teams to accommodate early company growth while improving specializations of existing divisions and their functions.• Utilized continuous client feedback loop to deliver on current and future client needs, as well as anticipate and innovate improved company offerings with the aim of ensuring client retention.• Constructed infrastructure in partnership with Engineering team to support new market development and accommodate evolving needs of clients.• Hired top talent with a longstanding retention rate of 100%. Allocated new hires to appropriate teams to ensure maximum efficiency and facilitate long-term employee success.
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Sales And Operations ConsultantFreelance Oct 2015 - Aug 2016As a self-employed Sales and Operations Consultant, I helped mediate business acquisitions and mergers for major corporations. Key responsibilities included:>Advised on industry best practices, new opportunities, and other operational needs.>Devised Standard Operating Procedures for businesses in need of sales and operations restructuring >Helped companies internally align post mergers / acquisitions
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National Account ManagerRedwood Logistics (Formerly Tse) Mar 2015 - Aug 2016Chicago, Illinois, UsAs a National Account Manager, I negotiated major contracts with Top Five industry players while gaining interdivisional management experience and perfecting customer servicing expertise. Additional responsibilities and accomplishments include:>Creating SOPs for clients, resulting in increased customer satisfaction and a 98.2% retention rate. > Curating strong client relations to achieve a 40% preferential referral rate and expanding personalized service offerings. >Cross-training Operations, Sales and Customer Service divisions while managing team members throughout eight national branches. -
Logistics Sales And Operations ManagerCowan Systems, Llc Mar 2014 - Mar 2015Halethorpe, Md, UsAs the Logistics Sales Manager, I specialized in revenue generation, inefficiency identification and mitigation and ROI maximization. Key accomplishments include:>Boosted revenue by $8m+ in the first year by spearheading development of refrigerated carrier division.>Increased MRR by 15% by creating more efficient cross departmental communications >Managed budget forecasting, goal setting, and performance reporting >99.7% retention rate
Stephanie Dunn Skills
Stephanie Dunn Education Details
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Clemson UniversityHistory And Communication Studies
Frequently Asked Questions about Stephanie Dunn
What company does Stephanie Dunn work for?
Stephanie Dunn works for Leaf Trade
What is Stephanie Dunn's role at the current company?
Stephanie Dunn's current role is Director of Customer Success- Expansion.
What is Stephanie Dunn's email address?
Stephanie Dunn's email address is st****@****ade.com
What is Stephanie Dunn's direct phone number?
Stephanie Dunn's direct phone number is +131269*****
What schools did Stephanie Dunn attend?
Stephanie Dunn attended Clemson University.
What are some of Stephanie Dunn's interests?
Stephanie Dunn has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Stephanie Dunn known for?
Stephanie Dunn has skills like Customer Service, Management, Project Management, Sales, Marketing, Logistics, Account Management, Logistics Management, Operations Management, Leadership, Transportation, Microsoft Word.
Who are Stephanie Dunn's colleagues?
Stephanie Dunn's colleagues are Nat Norell, Vladislav Repkin, Corey Kunz, Justine K..
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