Stephanie Czajkowski Email & Phone Number

Arnaudville, La, Us

Arnaudville, La, Us

Breaux Bridge, Louisiana, United States

Broussard, Louisiana, United States

• Recognized for outstanding work ethic, knowledge, and proficiency, earning two promotions within a single year. Central Station Technical Support • Simultaneously managing over 10 programs and software to remotely alter programming for residential and commercial clients, demonstrating versatility in technical skills. • Reviewing and ensuring programming accuracy in established customer accounts, documenting changes, and communicating effectively with customers for over 1200 alarm and life-safety events. • Validating and processing programming or code change requests, maintaining customer correspondence and documentation within our accounting software. • Simultaneously monitoring three security monitoring programs to process and resolve events, dispatching authorities as needed. • Supervising and guiding a team of 5 in handling technical issues, providing support for equipment, connected apps, audio/video devices, and account management over phone and email.

Louisiana, United States

• Spearheaded the implementation of Louisiana's Statewide COVID-19 testing program for Mako Medical Laboratories, overseeing the entire process from establishing testing sites to coordinating personnel and supplies. • Led the posting and recruitment efforts for Rapid Response Team jobs, resulting in the successful screening, interviewing, training, and onboarding of 24 personnel. • Collaborated with the Louisiana Office of Public Health to establish drive-through and walk-up testing sites, managing logistics for PCR and Rapid Antigen tests and coordinating storage and allocation of medical supplies. • Efficiently planned and scheduled statewide team members, including coordinating support from the Louisiana National Guard for on-site assistance and traffic enforcement. • Ensured inventory control and key access for designated storage areas, facilitating timely shipping of laboratory specimens, and achieving a sub-48-hour turnaround time for patient results. • Conducted over 5,000 COVID-19 PCR and Rapid Antigen tests while coordinating transport logistics for all 8 teams across Louisiana.

Kings Bay, Georgia, United States

• Conducted periodic required checks on 8 posts and 120+ contractors attached to SUBASE Security to determine compliance with the Base Operating Support (BOS) Contract and filed corresponding reports with the base Contracting Officer Representative (COR). • Compiled information and prepared the monthly BOS contractor performance reports on the BOS contractor annexes for the COR. • Created, attended, and detailed meetings with other Performance Assessment Representatives (PAR) to ensure base wide PAR compliance with other departments. • Documented work performance, identifying and documenting deficiencies and furnishing documentary proof together with physical data, diagrams, and photographs. • Performed a wide range of contract surveillance duties in support of the BOS contract. • Provided technical guidance and oversight of the BOS contractor operations. • Conducted Physical Security Surveys on various buildings across the base to ensure Physical Security compliance. • Documented Physical Security surveys and assessments on corresponding forms to report compliance to Building Managers, Security Officers, and Commanding Officers.

Georgia, United States

• Managed a high-volume workload in a fast-paced virtual environment, handling an average of 80+ customer calls, chats, and emails daily.• Provided mentorship to a team of 40+ Customer Service Representatives, guiding them in the development and enhancement of their customer service skills and qualities.• Attained a remarkable 4.3/5.0 customer satisfaction rating through the analysis of completed surveys, reflecting a commitment to delivering exceptional service.• Successfully managed a weekly call volume of up to 300 customers, demonstrating strong organizational and multitasking abilities.• Leveraged empathetic communication to understand customer needs, leading to effective resolution of complaints and discrepancies, thereby ensuring high customer retention.

United States

• Overhauled SOPs and physical security programs, enhancing security structures and badge issuance processes during Navy service. • Conducted rigorous training, teaching 300+ hours of law enforcement tactics, anti-terrorism, and safe boating operations for 47 personnel. • Trained and qualified 70+ employees in law enforcement, ensuring staff requirements were met and productivity improved. • Developed and implemented dispatch qualification standards, subjecting trainees to high-stress scenarios for efficient multitasking under pressure. • Revised Operating Procedures and Pre-Planned Responses for dispatch and emergency operations centers, contributing to improved emergency and day-to-day operations. • Responded to 800+ service calls, executed 1,500+ anti-terrorism measures, evaluated personnel performance, and implemented additional training as needed. • Maintained a comprehensive access log based on NCIC and background checks, providing close quarters security for a site with over 3,000 personnel. • Scheduled watch bills, reviewed reports, and conducted equipment inventory, ensuring smooth operations. • Conducted interviews and interrogations, maintained records, and researched case files for crime resolution. • Provided crucial support during Hurricane Matthew, ensuring safety for all personnel in a challenging environment over a 48-hour period.

Bachelor Of Science - Bs, Computer Science, 4.0

Full Stack Development

High School Diploma