• Created release plans quarterly and provided commitments to Product Management• Gathered requirements from internal and external customers• Prioritized work based on the release plan and communicated to cross functional scrum team• Collaborated with up to 8 other Product Owners on release plans, priorities and sprint work assignments• Groomed user stories with cross functional scrum team• Guided a scrum team based on priorities to deliver on commitments with 3 week and 2 week sprints• Created, reviewed and implemented online user documentation• Performed user acceptance testing• Helped scrum team as needed to complete sprint commitments• Organized celebrations and recognized team members for accomplishments• Researched customer issues and determined next steps• Created processes/standards and implemented as the team size grew to provide consistency (where needed), create transparency, improve communication, and spread the knowledge across multiple people• Contributed to, rolled out and provided oversight to style standards for the web interface• Provided demonstrations, answered questions and captured issues at user summits• Initiated the setup and facilitation of voice of customer sessions on a two-week basis. Created sessions for customers to sign up and join when it fit within their schedule

Worked on multiple projects as a Business Systems Analyst• Gathered requirements from internal and external customers• Prioritized requirements within each feature assignment• Created use cases, scenarios and process flows to help communicate the requirements• Mapped data to third-party interfaces• Performed testing• Created and reviewed user documentation• Researched customer issues and determined next steps• Established process change• Created and maintained a mapping data dictionary• Managed the delivery of a mapping data dictionary tool