•Investigate customer questions, queries, and complaints, serving as a product expert providing recommendations and recording feedback for process changes, help guide changes and product improvements.•Deliver prompt professional, and empathetic customer-focused service with an average CSAT of 95%. •Gathered customer feedback to promote product improvements and act as the voice of the customer for ongoing projects. •Demonstrate product uses, functionality, and benefits to new and prospective clients.•Adhere strictly to GDPR and global data privacy regulations to ensure customer and individual data protection.

• Scheduled appointments for customers in Acuity to obtain needed services for leads.• Reduced lead wait times by adhering to chat target timeframes.• Asked probing questions of leads to understand their needs and identifyactionable requirements.

• Oversaw retrieval of thousands of business records. 50 - 150+ new entries per month depending on ad uploads.• Verified data with official records to catch and resolve errors.• Created compelling ads from existing print ads for online publication,coordinating images and layout for optimised presentation.

• Answered phone communication from potential and existing clients.• Advised clients on issues such as price strategy, market conditions, andtransaction steps, translating technical jargon and applying working knowledgetransactions and local market conditions.• Advertised properties to the general public via networking, brochures, adverts,and multiple listing services to maximize exposure.• Assisted in selling 10 properties worth in-total over $1.5MM.• Monitored sales process and liaised with all parties such as title coordinators,other agents, and home inspectors.

• Assisted with planning and implementation of a variety of event types including farmers' markets, craft markets, and food events ensuring smooth operations through setup and teardown, inventory management, and staff management.• Greeted customers at events and offered assistance with tasting and selecting products, and completing purchases.• Used product knowledge, sales abilities, and customer relations skills to drive substantial profit increases.• Evaluated existing processes to identify opportunities for improvement.

Pack and ship the different GlutenTox gluten detection kits distributed by Emport, LLC.

Designed and executed a layout for displaying project models and presentation boards. Built scale model of on going project.

Guest Service and Photo Team Member. Handling returns, exchanges and damaged merchandise as well as printing photos and assisting guest with photo kiosks.