Stephanie Euler Email & Phone Number

United States

Responsible for supporting Call Center CAE’s and Retail Store representatives, as well as their leadership, by responding to escalated customer inquiries via web-based tools (ECM) and provides account investigation and documentation to resolve the issue. Responsible for analyzing reports and work order accuracy results against objectives to determine.

Boston, Massachusetts, United States

During this time in the GIG, my responsibilities consist of training Xfinity Brand Ambassadors at the Celtics games. Managing and sending out monthly calendars to the BA’s while communicating the importance of the role. Then sending out emails to the Marketing team at the TD Garden and communicating with our 3rd party vendors for give away orders. While.

GBR

Attend monthly meetings with all YPN Chair Holders to determine event ideas. Manage all communications sent to & from the YPN Mailbox. Assist with any type of communication requests from leadership committee. Maintain and send the YPN Monthly Newsletter monthly as needed. Maintain updates and announcements for YPN in Teams.Maintain and update calendar.

United States

• Retains customers through a discovery process to determine the current level of satisfaction and to identify reasons for request to cancel where applicable.
• Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers’ needs. Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
• Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools, etc.) to apply information to any customer interaction.
• Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products, and services.

Nashua, New Hampshire, United States

• Help greet customers during extended wait times (leverage current and learn new skills)
• Assist with complex account and billing customer inquiries - system access dependent (leverage current skills)
• Assist customers with equipment turn-ins or swaps - systems access dependent (learn new skills)
• Assist new hire retail employees with systems usage and product knowledge (leverage current skills)
• Assist back-office operations when needed All while maintaining a clean and friendly environment for each customer.

United States

• Educating and addressing any billing concerns based on each customer interaction.
• Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal.
• Educates and promotes self-service options.
• Must be able to work in a fast-paced, structured, dynamic, and high transaction environment, with the ability to maintain composure in stressful situations and manage and de-escalate interactions with angry or upset.
• Demonstrates ability to achieve established goals and performance metrics.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.7

Activities and Societies: National Honor Society

Associate'S Degree, Elementary Education And Teaching