Stephanie Euler Email and Phone Number
Stephanie Euler work email
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Stephanie Euler personal email
With over 10 years of customer service, retention, and career development experience, I am a Finance Accounts Receivable specialist at Comcast. Where I am part of an important team that investigates payments and evaluates refunds made to the business. I am passionate about developing solutions to complex and challenging situations. I am responsible for maintaining clear communication via chat with our Comcast representatives, to ensure customer satisfaction and loyalty while following policy guidelines. I am fully engaged in professional career advancement at comcast. My experience with participating in GIGs at comcast helped me explore my skills preparing me for the Chair Position within the Marketing and Communications Lead ERG (Young Professional Networking) in the Greater Boston Region for 2 years. After completing my 6 month Accelerate Leadership program, designed to empower future leaders. I learned concepts and tools needed to effectively lead teams. While developing influence strategy in today’s ever changing, global landscape.Currently a student at Southern New Hampshire University and enrolled in the bachelor’s degree Excel program for Business Management. I am currently a member in WICT New York. I support culture of collaboration, inclusion, and excellence while conducting diverse perspectives to my team. Lets connect and share experiences!
Comcast
View- Website:
- comcast.com
- Employees:
- 75807
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Finance & Accounting (Chat)Comcast Feb 2022 - PresentUnited StatesResponsible for supporting Call Center CAE’s and Retail Store representatives, as well as their leadership, by responding to escalated customer inquiries via web-based tools (ECM) and provides account investigation and documentation to resolve the issue. Responsible for analyzing reports and work order accuracy results against objectives to determine variances and trends that impact the financial performance of the business. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
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Marketing Specialist (Celtics Activation)Comcast Oct 2023 - Jan 2024Boston, Massachusetts, United StatesDuring this time in the GIG, my responsibilities consist of training Xfinity Brand Ambassadors at the Celtics games. Managing and sending out monthly calendars to the BA’s while communicating the importance of the role. Then sending out emails to the Marketing team at the TD Garden and communicating with our 3rd party vendors for give away orders. While confirming all the Brand Ambassadors shifts to ensure that all scheduled shifts are worked. As well as visiting the office one time a month to send out 3 boxes of reward parachutes for each month with a winning tag. Every other month I would order and send out our give aways for our Xfinity booth. I attended 2 Celtics games a month with the BAs to get hands on experience to promote Xfinity.
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Young Professionals Network, Gbr Marketing Communications LeadComcast Jan 2020 - Jun 2022GbrAttend monthly meetings with all YPN Chair Holders to determine event ideas. Manage all communications sent to & from the YPN Mailbox. Assist with any type of communication requests from leadership committee. Maintain and send the YPN Monthly Newsletter monthly as needed. Maintain updates and announcements for YPN in Teams.Maintain and update calendar invites for events. Create and maintain surveys for YPN feedback.
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Retention SpecialistComcast Oct 2020 - Feb 2022United StatesRetains customers through a discovery process to determine the current level of satisfaction and to identify reasons for request to cancel where applicable.•Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.•Sets clear expectations by providing accurate information and transparent communication.•Takes a consultative approach to finding custom solutions to customers’ needs. Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving.•Sets clear expectations by providing accurate information and transparent communication.•Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools, etc.) to apply information to any customer interaction.•Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products, and services.•Based on the customers wants and needs, acts as a product ambassador, articulating appropriate product solutions, features, and benefits.•Demonstrate expertise in, and excitement for, all Xfinity products, processes, and support tools.•Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
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Retail Gig AssignmentComcast Jun 2021 - Aug 2021Nashua, New Hampshire, United StatesHelp greet customers during extended wait times (leverage current and learn new skills) • Assist with complex account and billing customer inquiries - system access dependent (leverage current skills) • Assist customers with equipment turn-ins or swaps - systems access dependent (learn new skills)• Assist new hire retail employees with systems usage and product knowledge (leverage current skills) • Assist back-office operations when needed All while maintaining a clean and friendly environment for each customer.
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Billing SpecialistComcast Sep 2019 - Oct 2020United StatesEducating and addressing any billing concerns based on each customer interaction.•Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.•Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).•Educates and promotes self-service options.•Must be able to work in a fast-paced, structured, dynamic, and high transaction environment, with the ability to maintain composure in stressful situations and manage and de-escalate interactions with angry or upset customers.•Demonstrates ability to achieve established goals and performance metrics.•Attends training as required.•Works independently and seeks Supervisor support when necessary.•Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.•Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.•Other duties and responsibilities as assigned.
Stephanie Euler Education Details
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Elementary Education And Teaching
Frequently Asked Questions about Stephanie Euler
What company does Stephanie Euler work for?
Stephanie Euler works for Comcast
What is Stephanie Euler's role at the current company?
Stephanie Euler's current role is Comcast Finance & Accounting Specialist.
What is Stephanie Euler's email address?
Stephanie Euler's email address is st****@****ant.com
What schools did Stephanie Euler attend?
Stephanie Euler attended Southern New Hampshire University, Middlesex Community College.
Who are Stephanie Euler's colleagues?
Stephanie Euler's colleagues are Kevin Delaney, Emily Adams, Renaldo Pires, Todd Stief, Maria Castro, Stacey Smith, Bill Crews.
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