Stephanie Fabre Email & Phone Number

Miami, Fl, Us

Responsible for coaching and mentoring a team of Residential Outbound Sales representatives to consistently meet and exceed sales quotasMonitoring key call performance indicators, conducting targeted coaching sessions, and collaborating with management to set goals and enhance processesDevelop team members through regular coaching, performance evaluations, and active participation in the Leadership Development Program.Consistently drive the team to meet and exceed weekly, monthly, and annual sales quotasMonitor key call performance indicators to ensure agents are meeting expectationsDrive morale through team huddles in order to recognize performance, set goals and motivate team membersConduct agent coaching sessions focused on improving agent sales strategies; following calling scripting, overcoming objections, closing a sale etc. Work directly with management to set goals, improve process, and grow our sales teamActively engaged in development by participating in the Leadership Development ProgramIdentify opportunities to improve processes and best practices

United States

Driving productivity to ensure Consumer Sales Representative consistently meets/exceeds all sales objectives and learns the appropriate processes. Monitoring calls, training, coaching, and working with the Consumer Sales Supervisor on action plan development and follow up. Work alongside the Consumer Solutions Supervisor to help facilitate lead distribution on occasion. Effectively handle escalated customer service and sales issues and ensure adherence to operating policies and procedures.

Responsible for placing outbound calls in a high-volume sales environment through proactive support, active listening, and customer engagement. Deliver customized solutions to new and existing customers while providing product knowledge and solutions to benefit both the customer and Windstream. Provide assistant within sales team to promote goal attainment and action plan development. Assisting team members with proper procedure and proficiency within order placement to ensure brand compliance.

Miami/Fort Lauderdale Area

Managed large events including providing all logistical needs for annual conferences such as the Global Health Consortium Conference which hosted over 200 guests from over 26 countries for three days. Created implemented and enforced systems, policies, and procedures in order to maintain sales volume and by keeping current with supply and demand, changing trends, economic indicators, and competitors. Maintain national sales staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.Responsible for managing and training a Group travel team, which planned and negotiated over 300 group airfare contracts with various airlines. Accomplished department objectives by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining equipment, and implementing new procedures.Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.Arranged, managed, and reconciled international trips including Study abroad programs, individual travel, group travel and family gatherings.

Greater St. Louis Area

Responsible for proactively soliciting and managing the sales-related opportunities for two hotel brands within the St. Louis area. Actively up-sells each business opportunity to maximize revenue opportunities. Achieves personal and team related revenue goals.Ensures business is turned over properly to the correct departments and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Manage the sales efforts for two properties to include, Corporate, Government and Medical sales. Work collaboratively with both the Regional Director Sales and the VP of Sales, as well as, off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicated. Assist with the development and execution of strategic Sales and Marketing plans and initiatives that maximize profitability for the hotel to achieve budget, revenue and market share targets. Respond to incoming room opportunities for the hotels. Identify, qualify and solicit new business to achieve personal and hotel revenue goals. Responsible for booking and executing meeting functions including negotiating with vendors, preparing proposals and contracts. Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.

33174

• Provide professional office administration and management support to all office activities.• Establish and manage communication with clients, staff and management.• Provide assistance to HR manager to recruit, train and induct new staff for organization.• Manage and monitor office functionaries such as personnel files, labor, accruals, payroll, accounts payable, processing of employee benefits and new employees.• Prepare detailed reports on labor, attendance, payroll, and operation metrics.• Monitor and perform employee performance appraisals, provide in-service training and take disciplinary actions when required.• Administer and compile weekly and monthly performance data and statistical reports.• Coordinate with Administrator and evaluate all office operations and provide support to create or modify procedures and policies.• Organize and prioritize office tasks to fulfill all administrative requirements.• Manage financial data files and compile monthly, weekly and daily reports.• Maintain all office communication and human resources activities.• Organize orientation program for new staff.• Maintain all office equipment, files and records for effective functioning of office.

Orlando, Florida Area