Stephanie Fellenberg Email and Phone Number

Responsible for managing the Sales Support Team while providing ongoing operation support to EVP, Sales, Managing Directors, Sales Directors and their sales team within the North America region. Ensures the enablement, implementation and governance of process, policies and procedures for accurate forecasting, robust pipeline supervision. Works closely with sales leadership tp ensure all operation components are in place for sales strategy and driving outcomes to achieve sales target deliverables. Compiles high-end reports and dashboards to sales leadership. Assist in the development, training and rollout of new sales features within our CRM (SalesForce) system. Works to remove any operational barriers that may impede success of the sales teams. Monitors, coordinate and control the monthly forecast process for the region. Assists in the creation of the regional Sales budget. Creates monthly reports to sales leadership and assist with the Quarterly Business Review process.

Provided ongoing operational support to EVP Sales, Managing Directors, and their sales team. Responsible for the enablement, implementation and governance of processes, policies and procedures for accurate forecasting, robust pipeline supervision and other sales operations. Worked directly with sales leadership to ensure all operational components are in place for sales strategy and driving outcomes to achieve sales target deliverables. Ensured accurate demand planning, pipeline management and monitor performance so sales targets are exceeded across the region. Compiled high-end reports and dashboards to sales leadership. Assisted in the development, training and rollout of new sales features within our CRM (SalesForce) system. Works to remove any operational barriers that may impede success of the sales teams. Worked on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Monitored, coordinate and control the monthly forecast process for the region. Assisted in the creation of the regional Sales budget. Created monthly reports to sales leadership and assist with the Quarterly Business Review process.

Responsible for the coordination and management of Key Account and Channel Partner programs. Organized and maintained contract renewal schedules for Key Accounts within the Channel Sales business unit. Managed and maintained special pricing agreements with distribution partners. Lead and drove Quarterly Business Reviews with Channel Partners. Collected, maintained, and analyzed point of sales data of accounts to provide analysis to the Channel Sales department. Coordinated and collaborated with internal departments and stakeholders to ensure the completion of all commitments made relative to timelines, quality, and the required business metrics. Acted as a key point of contact for Channel Partners.

Acted as liaison between production, engineering, and strategic planning departments. Analyzed current inventory and historic demand trends to forecast product allocation across the United States and Canada. Determined spare parts stocking geographical locations based on install base of current and upcoming projects. Coordinated NPI and EOL process for spare parts planning for multiple product lines. Developed departmental procedures and delivering training materials to team.

Service day to day operations which included communication with Field Service Engineers. Provided Field Service Engineers with spare parts needs and determining shipping priorities. Maintained equipment records and warranty information on products. Researched and resolved inventory discrepancies. Performed remote field audits on solar sites. Implemented RMA processes with various vendors to cut cost and lead time. Liaison between field service, purchasing, and quality departments. Maintained a high level of customer service to internal/external employees and customers and clients.

Managed a large database of RMA shipments for the Refurbishment Operation. Published and maintained various reports to multiple Apple OEM worldwide. Reconciled discrepancies with OEM’s as they occurred. Communicated and acted as a representative to the OEMs and Finance regarding all Accounts Payables for Refurbishment using Apple’s internal systems (e-Approval, SAP, and Web Cycle). Responsible for transacting all goods receipt transactions in SAP to authorize invoice payments, approximately $50m quarterly. Tracked purchase order funds available for all blanket purchase requisitions.