Stephanie Camilleri Email & Phone Number

Sydney, Australia

Scoped out business needs for improvement initiativesCreated and updated business procedures and processes. Facilitated and advocated for change – championing customer improvementsLiaised with statutory and regulatory bodies to understand and implement changes to policy and process requirements – writing and updating operational instructions and knowledge management system. Tracked competitor activity and market forces to shape ‘best practice’ initiatives. Rolled out procedural frameworks across the business in relation to requirements and business needsDecommissioned multiple applications that housed procedures (information and data); assisted with the implementation of a sole resource to allow for accurate revised procedures Management of a significant project that improved the usability and functionality of a customer application. This application was utilised by our business partners and the project involved building relationships and managing project deliverables internally and externally – indirectly influencing to achieve outcomes Led brainstorming sessions with stakeholders internally to identify customer issues and potential solutions. Followed up with stakeholders to further elucidate causes and solutions. Measured impact of changes on efficiency and customer experience (quantitative and qualitative analysis of customer feedback)

Sydney, Australia

Sydney, Australia

Sydney, Australia