* Speaking directly with small business owners to understand issues* Escalate tickets to other teams as needed* Install credit card machines remotely * Reset account passwords * Identify fraudulent payments* Provide walkthroughs of the system to businesses * Identify declined payment reasoning

• Took detailed notes on client's issues and shared with other agents to help solve the issues efficiently • Train new hires within my department and across the store. • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients. • Removed malware, ransomware, and other threats from laptops and desktop systems. • Installed and configured operating systems and applications. • Responded to customer inquiries and provided technical assistance over phone and in person within 20 minutes. • Diagnosed and troubleshot hardware, software and network issues. • Listened carefully to customers and explained complex computer information simply and concisely.• Used Apples SEED and ATLAS programs

• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments. • Wrote a script in Microsoft Power Automate to translate a form to excel • Provided basic end-user troubleshooting and desktop support for all students and staff. • Installed, modified, and repaired software and hardware to resolve technical issues for each department. • Documenting every device that was given out, repaired, or in use.

• Maintained current knowledge of store promotions and highlighted sales to customers. • Helped customers complete purchases, locate items, and join warranty programs. • Operated register system to process new purchases. • Mentored new team members on POS and Self checkout. • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. • Performed cash, card and check transactions to complete customer purchases. • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies. • Maintained organized and orderly front end and removed carts, baskets, and debris. • Organized items on shelves to help customers locate products easily and quickly