Stephanie Fetrow work email
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Stephanie Fetrow personal email
I am a Graduate from York Country School of Technology. I Majored in Computer Programming and Minored in Information Technology and Interactive Media. I am certified by Apple to repair and troubleshoot all iPhones.
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Technical Support StaffDeluxeHarrisburg, Pa, Us -
Customer Support Representative For PaymentsDaysmart Nov 2024 - PresentAnn Arbor, Mi, Us -
Technical Support StaffDeluxe Apr 2023 - Nov 2024Minneapolis, Minnesota, Us* Speaking directly with small business owners to understand issues* Escalate tickets to other teams as needed* Install credit card machines remotely * Reset account passwords * Identify fraudulent payments* Provide walkthroughs of the system to businesses * Identify declined payment reasoning -
Consultation Agent, Apple ProBest Buy Sep 2021 - Apr 2023Richfield, Minnesota, Us• Took detailed notes on client's issues and shared with other agents to help solve the issues efficiently • Train new hires within my department and across the store. • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients. • Removed malware, ransomware, and other threats from laptops and desktop systems. • Installed and configured operating systems and applications. • Responded to customer inquiries and provided technical assistance over phone and in person within 20 minutes. • Diagnosed and troubleshot hardware, software and network issues. • Listened carefully to customers and explained complex computer information simply and concisely.• Used Apples SEED and ATLAS programs -
Information Technology InternYork County School Of Technology Aug 2020 - Jun 2021York, Pennsylvania, Us• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments. • Wrote a script in Microsoft Power Automate to translate a form to excel • Provided basic end-user troubleshooting and desktop support for all students and staff. • Installed, modified, and repaired software and hardware to resolve technical issues for each department. • Documenting every device that was given out, repaired, or in use. -
Front End CashierWalmart Dec 2019 - Oct 2020Bentonville, Arkansas, Us• Maintained current knowledge of store promotions and highlighted sales to customers. • Helped customers complete purchases, locate items, and join warranty programs. • Operated register system to process new purchases. • Mentored new team members on POS and Self checkout. • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. • Performed cash, card and check transactions to complete customer purchases. • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies. • Maintained organized and orderly front end and removed carts, baskets, and debris. • Organized items on shelves to help customers locate products easily and quickly
Stephanie Fetrow Education Details
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York County School Of TechnologyComputer Programming
Frequently Asked Questions about Stephanie Fetrow
What company does Stephanie Fetrow work for?
Stephanie Fetrow works for Deluxe
What is Stephanie Fetrow's role at the current company?
Stephanie Fetrow's current role is Technical Support Staff.
What is Stephanie Fetrow's email address?
Stephanie Fetrow's email address is st****@****buy.com
What schools did Stephanie Fetrow attend?
Stephanie Fetrow attended York County School Of Technology.
Who are Stephanie Fetrow's colleagues?
Stephanie Fetrow's colleagues are Aishwarya Binukumar, Pam Bridger, Prashan Jayaweera, Andrii Smirnov, Alan Jackson, Gregg Cox, Otilia Duarte Amaral.
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