Pearl Certification is dedicated to transforming the national housing market for good. We help homeowners while simultaneously partnering with businesses and public entities to build a market that rewards energy efficiency. This holistic approach increases both the supply of and demand for sustainable, energy-efficient housing, from now on.We qualify an elite network of contractors and real estate professionals. These professionals improve home performance and ensure these homes are properly marketed and valued. Together, we empower homeowners to increase the efficiency, health, comfort and resilience of their homes over time.Homeowners maximize the value of their high-performing homes at the time of appraisal for refinance or sale.Pearl is the only market-based firm approved by the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy (DOE) to administer the Home Performance with ENERGY STAR® program for existing homes. Pearl has also been accepted into the National Association of REALTORS’® prestigious REACH Technology Accelerator, and we hold a licensing agreement with the Appraisal Institute to populate its valuable report.2021 ENERGY STAR® Award Winner"The U.S. Environmental Protection Agency and the U.S. Department of Energy recognize the important contribution Pearl Certification has made to the home performance industry, including transforming the market for home performance products and services, partnering with appraisers, realtors and home improvement trades, using a rigorous QA/QC process in your HPwES program, and strategically leveraging the ENERGY STAR brand."

• Directly manage the business functions of the firm, including planning, organizing, directing, and controlling day to day operations • Supervise a staff of 10 team members in a professional services environment based on firm needs and individual strengths, ensuring daily workflows are succinct and client engagement timelines are being met • Created structured Key Performance Indicators for staff including metrics for tracking quarterly bonus qualifications• Strategize with executive team to develop systems, budgets, policies and procedures, and goals to grow business and evaluate & develop professionals• Navigated Covid-19 complexities by improving staff engagement, managing a budget to boost office morale, recognition, and professionals’ well-being • Interview, hire, and onboard professionals, in a virtual and in-person setting, handle the new hire transition, coordinate availability, administer payroll, benefits, and track PTO and sick time• Consulted with Owner during office space negotiations, coordinated essential move logistics, IT set up, and liaised directly with landlord and building management• Hired new bookkeeping firm and supervised transition between Quickbooks and Xero; instrumental in cleaning up 2020 finances, continuously review financial metrics and reports with bookkeeper and Owner• Improve CRM reporting by finessing system to gain clarity and accuracy

- Joined Entelliment at its inception, founding the role of Account Executive as the 3rd employee to join the company- Established an Employee Relations Committee to create a more fruitful work environment- Assisted in creating, training and managing the Customer Satisfaction, Fulfillment and Sales roles- Spearheaded the development of a personalized CRM and inventory tracking software tool by identifying current operational gaps and future needs- Built and maintained a nationwide client base in excess of 80 markets- Procured and managed ticketing inventory in the hundreds of thousands yearly- Instrumental in troubleshooting, adapting and enacting new policies and procedures as the company evolved- Effectively communicated internally between all departments and externally between partners and customers to ensure companywide alignment and partner/customer satisfaction- Completed project lifecycles of inventory sets from research and procurement, to monitoring and communicating updates, to closing out deals on each program platform, and managing goals and expectations- Strategized promotional opportunities with Product Managers, Clients and B2B partners for each program- Created and implemented processes for the successful attainment of creative marketing assets and offer approval

- Successfully built a team of 10+ consultants, earning the Star Team Builder rank and joining the top 3% of the company worldwide. - Unit Queen of Recruitment in 2016 and Top 10 in Area Court of Sales in both 2015 and 2016.- Mentored and trained new consultants while retaining a healthy customer base and keeping abreast of new products and initiatives.

- Brought on during a period of organizational change and growth to support the on-boarding of a new Executive Director and Artistic Director- Served as the main point of contact between the ED and AD and the rest of the company and Board members- Systematically organized Board records and professionally handled all sensitive materials and communications with key stakeholders- Created an extensive Executive Assistant handbook to guide future employees- Coordinated day to day operations including scheduling, prospective donor research, correspondence, invoicing, reconciling expenses, and vetting of resumes and new employees- Collaborated directly with all departments and took on ad-hoc projects as needed- Proactively adapted to the needs of an evolving role in an evolving organization

- Served as the first point of contact for staff and visitors, directing calls and troubleshooting office needs, organizing mailings, cataloging inventory and ordering supplies.- Provided general management support including drafting and signing of contracts and agreements.- Maintained an artistic database and handled necessary tax and union paperwork.

- Acted as the connective tissue between Playhouse administration and the actors and artistic team, providing hospitality, information, and transportation for the duration of the artist's stay.- Assisted with AEA and IATSE union reports, forecasting of show budgets, receipt submissions and check requests.- Organized and set up company events including opening night parties.- Inventoried archival posters, updated website chronologies, and maintained lobby display board.

Synchronized communication and managed a crucial connection between the box office, backstage crew and audience of 200-500 members before, during and after performancesTrained and supervised a team of six staff ushers for each show

Processed customer telephone and window ticket purchases using automated ticketing software while maintaining a friendly and helpful customer service demeanor

Processed subscriber renewals and new orders while handling customer requests and troubleshooting complaintsResponsible for over $130,000 in subscription revenue and over $25,000 in donations for 2009/10 seasonMaintained a cash receipts journal and subscriber database using Ovationtix software

Called in accident reports, created lobby boards, and distributed company ticket request forms while promoting open communication between the artists and administrative staffCreated and distributed welcome packets, weekly paychecks, and rider information to acting companyProvided transportation to and from airport of all incoming artists and coordinated daily shuttle schedules