-Manage backlog; gather, analyze, and document business and functional requirements for Salesforce.-Provide technical guidance by translating business requirements with internal team to deliver desired system configurations such as UI updates, report building, page layout updates, new fields and formula modifications. -Create PBI’s and manage stories in backlog housed in agile management tool, ADO.-Analyze application defects and changing requirements to determine if they fall within scope of project and identify any business implications.-Provide training and documentation for supported applications and execute demos of working solutions.-Perform as subject matter expert and interface between business units, technology teams and support teams.-Identify opportunities for improving workflows, processes, and standards.

-Compile documentation based on requirements gathering and facilitate with Developers-Groom stories for sprints; business requirements, user stories and acceptance criteria-Create issues and manage stories in backlog housed in agile management tool, JIRA-Facilitate and perform QA/integration/regression and coordinate UAT based on sprint cadence-Design, develop, test, document and deploy high quality business solutions-Create, enhance and maintain visual flow charts

•Managed Salesforce trainings nationally for Sales Effectiveness rollouts, educating on process, identifying problems and creating solutions.•Lead project initiatives for Salesforce enhancements by translating concepts into practice.•Developed and implemented new Salesforce processes to standardize practices globally and regionally, ensuring functionality through collaborative discussions with executives and front-end users.•Conducted complex analysis and provide reporting for regional sales data, training of new sales plans, providing knowledge about customers and competitors and managing operational logistics of sales meetings. •Provided guidance for sales recruiting, training/onboarding, goal setting and sales-related information systems and procedures.

•Managed utilization and drove adoption of Salesforce for the Colorado region, supporting data-driven achievement of strategic plans.•Maintained, enhanced and created workflows, validation rules, functions and configurations within the Salesforce environment as Primary System Administrator. •Identified areas of improvement and automation opportunities within Salesforce to reduce business cost and increase business consistency and reliability. •Pro-actively analyzed operational data and work with senior leadership to uncover insights and address critical business questions that lead to increasing business value.•Provided operational support to various departments by developing, creating and maintaining reports and dashboards that identify areas of opportunity.•Developed and trained customers on new process documents, ensuring functionality through collaborative discussions with front end users.

•Designed customer reporting and analytical requests by creating, evaluating, and rolling out processes for strategic plan alignment. •Provided analytical support to perform various business functions based on expertise in learning business requirements and converting data into insights.•Identified and coordinated with LOB’s for resolution of IT & business issues and report on findings to support leadership in various aspects of business development initiatives.•Translated business and/or technical information into requirements and validated that output met customer expectations.•Researched and identified business policies, rules and guidelines and developed and maintained process improvement workflows and on-line help documentation.

•Provided analytical expertise and worked collaboratively in the development, implementation and execution of Large and National account’s incentive strategy. •Managed internal processes for quality data process and productivity metrics as well as root cause analysis including identifying and overseeing the remediation of issues.•Developed test scenarios for UAT based on designed elements and oversaw migration from test to production, ensuring accurate timing of deliverables.•Managed National and Regional accounts Incentives Program for book of business within Operations team. •Direct client relationship serving as the liaison for effective communication between internal (i.e. IT, Sales, Account Team, Eligibility, etc.) and external (i.e. Client, Broker, Vendor, etc.) matrix partners.•Developed and implemented new business procedures to provide strategic guidance for growth opportunities.

• Supported growth and delivered full service infrastructure by implementing plan designs, refining workflow processes, cross-training personnel and partnering to reduce overall case installation turn-around time. • Successfully managed large caseload performing validation and reviews of all aspects of program including compliance within Operations team. • Supported team as mentor, auditing case assignments and ensuring deadlines were met.• Created and implemented new data quality process, increasing team audit scores. • Trained functional areas from an Operational perspective on processes, guidelines and workflows critical to implementation. • Established new process improvements and operational metrics that increased productivity.