• Effectively schedules and manages procedures or surgeries, ultrasounds, follow-up visits, etc.•Serves as a liaison between the surgeons, physician offices, hospitals, and physician staff related to vascular surgical procedures.• Establishes good rapport with the physician and/or office personnel.• Updates patient demographics including insurance information at the time the appointment is made. • Demonstrates professional work behavior and excellent customer service routinely in all interactions.• Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory.• Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, in order to properly maintain a surgical schedule.• Managing surgical documents, gathering and inputting patients' information, and entering post-surgery data into patients' records.• Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.

• Assisted with completion of referral forms and verified data accuracy and completion.• Developed and implemented effective strategies to increase referral sources.• Responded to patient inquiries to offer timely updates regarding referral status.• Facilitated referrals to other healthcare providers and resources to bridge service gaps.• Provided education and instruction to referral sources on referral processes.• Scheduled appointments with specialists on behalf of patients .• Monitored referrals to foster timely completion and followed up withphysicians to facilitate.• Attended continuing education courses to stay current on referralprocesses and best practices.• Maintained accurate records on in-progress and completed referrals,ensuring full data integrity throughout the process.• Processed referral requests from patients, doctors and other healthcare professionals.

• Worked with the bed board department at Parkwest Medical Center to track, perform and enforce all activities which involve the placement and movement of patients and helps to monitor efficient transfers and discharges.• Created and maintained daily rounding list for all of the physicians in our practice.• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.• Scheduled surgeries, managed pre-certifications and verified insurance coverage.• Organized, directed and coordinated medical and health services according to organizational policies and goals.

• Developed and implemented effective strategies to increase referral sources.• Assisted with completion of referral forms and verified data accuracy and completion• Responded to patient inquiries to offer timely updates regarding referral status.• Facilitated referrals to other healthcare providers and resources to bridge service gaps.• Provided education and instruction to referral sources on referral processes.• Scheduled appointments with specialists on behalf of clients.• Monitored referrals to foster timely completion and followed up withphysicians to facilitate.• Accessed and reviewed patient records to verify receipt completedreferral paperwork.

• Delivered support to medical staff in completion of patientpaperwork.• Verified patient insurance eligibility and entered patient informationinto system.• Organized patient records and database to facilitate informationstorage and retrieval• Obtained patient's insurance information and determined eligibilityfor benefits for specific services rendered.• Identified insurance payment sources and listed payers in propersequence to establish chain of payment.• Providing excellent customer service by promptly answering patient inquiries.• Contacted insurance companies for patient medical billing operations.• Collected and entered patient demographic and insurance data intocomputer database to establish patient's medical record.• Received patient deductibles and co-pay amounts and discussedoptions to satisfy remainder of patient financial obligations.• Utilized knowledge of electronic medical record systems andmedical terminology to perform diverse data entry tasks.• Secured patient information and confidential medical records incompliance with HIPAA privacy rule standards to protect patient'sprivacy.• Collected and validated patient demographics and insuranceinformation.• Obtained signatures from financial responsibility and treatmentprocedures from patients or guardians.

• Trained staff on current eligibility requirements and policies.• Devised and implemented strategies to streamline eligibilityverification processes.• Reached out to insurance carriers to obtain prior authorization fortesting and procedures.• Reviewed appeals for prior authorization requests andcommunicated with payers to resolve issues.• Obtained and logged accurate patient insurance and demographicinformation for use by insurance providers and medical personnel.• Verified eligibility and compliance with authorization requirementsfor service providers.• Provided prior authorization support for physicians, healthcareproviders and patients in accordance with payer guidelines.• Fielded telephone inquiries on authorization details from planmembers and medical staff.• Researched denied claims and contacted insurance companies to resolve these issues.

• Used Cerner/E-Care to schedule appointments.• Managed patient registration process, confirming data accuracy and completeness.• Assisted patients in filling out check-in and payment paperwork.• Followed document protocols to safeguard confidentiality of patientrecords.• Processed payments using cash and credit cards, maintainingaccurate records of transactions.• Greeted and assisted patients with check-in procedures.• Resolved customer complaints using established follow-upprocedures.• Responded to inquiries by directing calls to appropriate personnel.• Trained new staff on filing, phone etiquette and other office duties.• Applied administrative knowledge and courtesy to explain procedures and services to patients.• Delivered support to medical staff in completion of patient paperwork.• Verified patient insurance eligibility and entered patient informationinto system.• Provided exceptional customer service to patients, answeringquestions and addressing concerns.• Provided excellent customer service to patients and medical staff.• Entered patient demographic and insurance data into electronicmedical record system.• Balanced deposits and credit card payments each day.• Built and maintained positive working relationships with patientsand staff.

• Facilitated communication between patients and various departments and staff.• Resolved billing inquiries and disputes in timely fashion.• Calculated and collected payments for medical services for ER Physicians, by updating patient demographics, data entry, developing payment plans, and preparing invoices, and submitting claims to insurance.• Utilized Microsoft Word, Excel, and Outlook as an appropriate aid in the completion of daily tasks.• Provided exceptional customer service to patients, answering questions and addressing concerns.• Resolved customer complaints using established follow-up procedures.• Handled customer service inquiries in person, via telephone and through email.• Followed document protocols to safeguard confidentiality of patient records.

• Complied with established internal controls and policies.• Worked actively with management team to create daily and weeklysales plans based on weekly sales trends.• Motivated associates to consistently deliver effective sellingbehaviors through coaching and recognition.• Partnered with merchandising team to plan and execute floormoves, merchandise placement, and overall sales set-up.• Ordered inventory and reported discrepancies to control costs andmaintain inventory levels.• Implemented process improvement to shape organizational culture,optimize procedures for higher efficiency and help company evolve and grow.

• Managed information through regular data integrity audits.• Provided backup to front desk to step in to assist with various taskswhenever employee was absent or at lunch.• Mapped data between source systems and warehouses. • Gained strong leadership skills by managing projects from start to finish.• Worked well in a team setting, providing support and guidance.• Managed time efficiently in order to complete all tasks withindeadlines.• Enhanced training processes for departments to increase overallfunctionality.• Implemented and maintained loss prevention programs in closecollaboration with store management.• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.