Responsible to upskill the GET Analysts and make them solve Rail Incident better and faster.- Gathering the expertise and transfer it to the GET Analysts- Organize upskilling sessions- Perform Peer working Sessions on complex incidents

Management of Rail Incidents for all Amadeus products or complex solutions available on markets and more especially in Rail Distribution environment.Investigate and resolve functional and technical incidentsLogs analyzes on different API using different languages : xml, REST/JSON formatEscalate them to resolver teams (internal or external)Provide Amadeus customers with updates on the status of critical problemsInvolve in the GET (Global Expert Team) Rail Team

Management of Service Request and Incident reported by the customers on the French and Benelux Market on all products: Air, Hotel, Car, Rail…Transmit and maintain a good level of knowledge about new products or news featuresto the first level of support. Training of the new Customer Support Agents on Rail Display product.Improve/complete existing Knowledge Solutions on Amadeus Service HubPart of the Amanda chatbot project – Creation of the dialogues on Rail content

Business Travel Arranger specialysed in the after-sales operations.Leisure travels : Selling and recommanding package tripsOrganizing travels from beginning to end, including tickets, accommodation and transportation.Group reservationsBack Office operations on IGA system.

Dedicate to a brand new departement since May 2014, the travel assitance department.Our client is an insurance company which needs to arrange trips with special medical assistance, As a line instructor for the company, I am in charge to train agents on those specific travels arrangements, to provide any kind of support, handbook, guide, and to keep them updated.As a pilot travel assistance manager, I am responsible for: Analysing this market, to highlight and alert where… Show more Dedicate to a brand new departement since May 2014, the travel assitance department.Our client is an insurance company which needs to arrange trips with special medical assistance, As a line instructor for the company, I am in charge to train agents on those specific travels arrangements, to provide any kind of support, handbook, guide, and to keep them updated.As a pilot travel assistance manager, I am responsible for: Analysing this market, to highlight and alert where we can be at risk in term of ressources, training, communication, on the online booking tool.Anticipating the client needs, I manage the agents schedules in order to cover the peak season and to meet the client expectation (basically French holidays periods).Reporting the monthly agents productivity, emails, calls, online booking handled. Show less

Deliver learning programs utilizing appropriate training techniquesObserve, measure and evaluate trainee performance and report dataIdentify needed revisions to training materials and process improvementsTraining of the new hires

Bilingual corporate travel counselor for American Express Emergency Business Departement, for the French, Belgium, Swiss business travellers.Handling business travels arrangements made over the phone, by email or via an online booking tool.Respecting the companies policy, I arrange business travels, making air, hotel, car or train bookings and deal with any changes that may occurs.Delivering this service with efficiency, anticipating the client needs, offering options… Show more Bilingual corporate travel counselor for American Express Emergency Business Departement, for the French, Belgium, Swiss business travellers.Handling business travels arrangements made over the phone, by email or via an online booking tool.Respecting the companies policy, I arrange business travels, making air, hotel, car or train bookings and deal with any changes that may occurs.Delivering this service with efficiency, anticipating the client needs, offering options and providing an excellent customer service.Pacesetter 2014: I was selected this year to the pacesetter recognition program.Assisting the team leaders in managing the agents shifts rotation, providing analyses on the team productivity, in trainings, and responding to clients claims.Helping in a way to increase the productivity, with the best customer service and reducing the company cost by avoiding customer service issues.Team Leader back up during my team leader days off and holidays. Show less

Deal with existing online bookings : Changes, re issues, cancellations, booking of new travel arrangements such as hotel, car, flightDedicated to the business travel of the Canadian government employees.GDS: Sabre

Offer assistance and expertise to the passengers in order to find the best option depending on their needs,Book flight and services. Ticket issuance, re issue in case of changes, cancellationsAdvise passenger on ticket rules, provide information about airport security, baggage allowance, visa and vaccination needed depending on their destination and nationalityPromote Air France products, services and the flying blue loyalty program

Support a sale advertising team, investigate for new clients, identify their targets and propose the most appropriate media space according to their needs and budgetPrepare quotations, contracts and follow up

Coordinate appointments for CEO, set up meetings, prepare and distribute minutesFollow up the business turnover and sales reportsHandle general administrative office tasks

Coordinate appointments for CEO, set up meetings, prepare and distribute minutesFollow up the business turnover and sales reportsHandle general administrative office tasks

Handle general administrative office tasksFollow up the marketing budget