Stephanie Galligan Email and Phone Number

I have built a career giving voice to people in complex systems. That is my motivation: making sure the human experience is not lost in the processes we design and the products we make. I have nearly two decades experience guiding innovation at businesses large and small, from credit unions, research institutes, and pharmaceutical companies, to the makers of financial websites, BBQ grills, toilet bowl cleaners, and off-road UTVs. My core strengths are in research and strategy, defining, moderating, and overseeing user research and synthesizing what we find into a focused, actionable blueprint for design.My superpower is not “knowing.” Meaning, I have learned enough to let go of preconceptions. I love asking “why?” I am here to help organizations lose the fear of asking big questions. Because great products answer real user needs. To get there, I have found we have to actively let go of how we think something should work, but instead focus on how people use it, how they experience it, and to let those insights guide the things we make. It’s a discipline that has taken me from the river banks in Thailand, to hospitals in rural China, Moscow’s Red Square, and all the way back to my own hometown. Whether making the complexities of managing money easier or finding innovative tools to keep malaria at bay, I take great pride in the possibility of human-centered design to frame problems, uncover insights, and find a clear roadmap to a better solution.