• Managed all human resource and recruiting functions: - Implemented rigorous applicant screening process using an objective method of evaluation - Handled employee relations and investigations - Created and maintained an employee benefits program, including establishing a 401(k) plan• Managed all aspects of business operations, including strategic planning, budgeting, forecasting, financial reporting, and payroll, contributing to 8% year-over-year revenue growth• Analyzed and transformed the firm’s operations, resulting in a 68% overall reduction in annual overhead expenses and the retention of top-performing associates• Presented our company’s operational plan to 120 other consultants so they could incorporate these practices into their firms

- Managed all marketing responsibilities, including website development, social media, and the design and production of brochures, mailings, and proposal materials for teaming opportunities with architectural firms- Assisted with the firm's strategic planning and led planning meetings- Identified and implemented process improvements to increase efficiency and better meet project milestones

- Partnered with analyst team to create and test credit card products and direct mail offers- Led team responsible for creating 50 million marketing pieces per month- Ensured accurate documentation was maintained and regulatory requirements met- Resolved unforeseen production issues quickly- Consistently exceeded quality and timeliness goals- Assisted with implementation of new prospect selection process, decreasing process cycle time by 25%- Redesigned direct mail process, resulting in $200K in annual savings and a better customer experience

Worked as part of a team to manage the direct mail process, consistently meeting timelines and quality goals. Partnered with internal business analysts, programmers, and statisticians, as well as external vendors, to select prospective customers and test credit card offers. Assisted with training new team members.