Stephanie Gerlock Email & Phone Number

Cedar Park, TX, US

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas

Austin, Texas Area

Austin, Texas

Responsibilities:Process disputes by researching claims, entering data in multiple databases, and filing chargebacksIssue adjustments for refunds and/or chargesProvide feedback on process and system improvements to increase productivity while maintaining regulatory complianceInvestigate and identify trends and provide feedback to leadershipSpecial projects.

Austin, Texas Area

Austin, Texas Area

Respond to inbound telephone calls and may generate outbound calls regarding information on aspects of multiple Visa products. Evaluate the nature of each call and determine the appropriate action to complete the call. Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer.

Austin, Texas Area

• Building relationships.Correcting any Title issues/liens at Tax Assessors Office
• Answering any financial queries.
• Providing advice on loans.
• Maintaining a professional image at all times.
• Putting into effect new procedures and policies passed down from Head Office.
• Handling customer queries face to face and over the phone.

Austin, Texas

• Ensure the company receives revenue by collecting customer payments
• Educate and inform customers, financial responsibilities and address any discrepancies over the phone
• Assisted in verifying customer appointments, scheduling and answering multiple phone calls
• Attended any required department meeting and/or conference calls
• Prepared routine and managed profit/collection reports for internal use
• Manage schedules for multiple branch locations

Round Rock, Texas

• Greeted customer at the service drive
• Entered and submitted RO’s in a timely manner
• Receive and submitted payments in less than an hour of receipt and updated RO to customers work order.
• Researched and resolved payments questions, and other errors that arose
• Verified correct OP codes and warranty coverage on repairs
• Complied with service advisors, worked as a team to insure phenomenal customer service

Associate Of Arts And Sciences (Aas), Business Administration And Management, General

Administrative Office Management

High School

Activities and Societies: Varsity Soccer and Marching Band