Stephanie Giddens Email and Phone Number

Working for an organization where it is a Third Party Administrator (TPA) over seeing special payment file loads for large customer across the US. Working with moving monies and rectifying coverage before claims are paid! Working with Self bill clients who provide there own data where the data needs reviewed on a weekly and monthly basis.

• Legal Plan and Bail Underwriting Assistance – customer service• Date clean up• Payment processing• Court Documentation – letter sent on behalf of Legal Risk Services, LLC.• Legal Plan and Bail Files • Legal Plan sales• Oversee Accounts Receivable and Accounts Payable for Addiction Treatment & Court Services, requiring strong attention to detail• Coordinate billing statements for all United Brokerage Services Products & Services, Legal Plans, Addiction Treatment, Related Services Agreements in a timely manner, and monitor monthly bail bond account status• Perform data clean up and data entry relating to individual Addiction Treatment and Court Services Accounts, in addition to United Brokerage Services Related Accounts• Develop underwriting on each individual Consumer Legal Plan and/or United Brokerage Services Related Application

Successful leadership of 2 customer service employees for a small company providing coaching, motivation, and timely communication. Daily responsibilities involve day to day decision making in regards to support and workload. Successfully monitor and evaluate responsibilities to ensure manpower is utilized effectively. Hiring and Terminations associated with staff and process improvements for the area. Handle difficult customer inquiries and exceeding customer expectations. Position requires the ability to shift employee’s workload according to demands. Performance Reviews. Aided in the transition from paper file system to online data management. Many other duties as assigned. (schedule freight, implement customer surveys, inventory management evaluation etc)

Supervisory role which includes supervision of 7+ employees, Performance reviews, coaching, process improvement, etc Successful leadership of 10 administrative employees providing coaching, motivation, and timely communication. Daily responsibilities involve day to day decision making in regards to support and workload. Successfully monitor and evaluate responsibilities to ensure manpower is utilized effectively. Hiring and Terminations associated with staff and process improvements for the area. Position requires the ability to shift employee's workload according to demands. Performance Reviews and any other duties as assigned. In addition to supervisory responsibilities provide admin support to VP of General operations, VP of Business Development and Manager of Power Projects. Work with Reading Leadership daily to support any daily needs as requested. Position requires flexibility to a rapidly changing organization with many international needs. Hands on responsibilities also include the processing of project administrative tasks including, authentication of documents, logging of emails, letter creation, and travel and expenses as time permits.The administrative support personnel I supervise provide service to Project Managers, Project Engineers, and other management personnel. Tasks of support personnel include expenses, travel, process documentation, database logging, email logging, Project specification formatting, Proposal creation, timesheet modification support, and many other duties as assigned.

Job History includes, analyst, customer service, and Supervisory experience, Supervised a group of 17+ employees dealing with the billing of large commercial and industrial electric accounts, enforced special contracts, coached, mentored, and maintained statistics according to department standards. Project experience, implementing SAP on different phases, working on PA rate case strategic team, and served as a subject matter expert for billing inquiries. Many other duties as assigned.

Handle customer inquiries for Large Commercial and Industrial Customers. Research and investigate any customer inquiries received to ensure 100% customer satisfaction Assisted as Back up team lead. Ensured business customers were receiving the most beneficial rate applicable to there business. Interpretation of rates to customers. Provided 100% customer satisfaction. Created detailed account statements for customers to provide assistance with billing. (Excel). Provided satisfaction to high bill inquiries, and also provided possible resolution to high bills.

Working on customer related billing issues which included rates classed of residential to large general service accounts. Correct billing errors, determine accurate rates for customers, and analyze metering and metering date to determine customer were being accurately billed. PUC complaints and working with deregulated accounts SAP implementation, helped in the testing and roll out of SAP which took the place of the old CIS system. Successfully corrected mixed meters and collected or refunded money as necessary. Tested with the budget billing roll out process. Learned audit functions to determine accuracy. Provided excellent customer service. Learned the deregulation process and how to bill and set up external supply companies.

BillingSupervisory role which included supervision of 14 employees for the billing of Large Commercial and Industrial accounts and Support Services Invoicing Error Department. Performance reviews, coaching, TARIFF interpretation, contract enforcement, production support, customer service both internal and external, & many other duties as assigned Successful leadership of 14 employees providing coaching, motivation, and timely communication. Successfully met departmental goals, including maintaining daily statistics and monthly reporting. Ensured department maintained 100% billed each month. Also on first workday ensured financial goals were met by ensuring billing was issued accurately on 33 multi-million dollar accounts. Enforced finding from the PA rate case, worked on this project to ensure new rates for PA were implemented and enforced correctly according to new tariff rules and regulations.

BillingAnalytical duties including the billing of large commercial and industrial customers. Production support, Sarbanes Oxley auditing, database creation, integration testing, report creation, & any support required to ensure statistics were reported on all the billing functions. SAP and access reporting, learning to develop queries and assure the accuracy of data. Sarbanes/Oxley testing and audit requirements trained and learned. Brio query creation. Access database creation to support the dollars and kWh billed to large commercial and industrial customers as well as creating a database to track the billing errors not associated with revenue. Energy Data Management project - tested, and worked with IT to ensure desired results achieved before data was rolled into production. Maintained departmental and external communications providing excellent customer service.