Enters and processes project orders using an ERP system Coordinates activity via phone and email between the customer, channel partner, and multiple internal departments to ensure customer satisfaction from start to finishWorks with various trades, including architects, contractors, customers, channel partners, and Midmark’s sales forceProvides solutions, expertise, and product knowledge to channel partners, customers, and Midmark salespersons

Analyzes spreadsheets of customer data to ensure accuracy for mailers.Orders data extractions from third parties per customers’ requestsProvides data counts to the sales representativesWorks with the graphic artists and customer service representatives to verify proof variables

Performs monthly audits on the Company’s policies and processes to ensure accuracyGenerates reports based on research and findings through audits performed on servers, associate directories, and network portsInvestigates and assists in resolving anti-virus alertsInitiates the online Security Awareness Training for new employeesUpdates SOPs when necessary to ensure audits are carried out properly

Managed clean and up-to-date Accounts Receivable recordsCollaborated with Credit Services and Customer Account Services to perform daily functionsContacted customers via phone, email, and collections letter to advise on payments 30+ past dueImplemented the “60+ days past due” Collection Policy to pursue overdue paymentsCo-operated with Account Managers to resolve the consequences resulting from the Collection Policy