Market manager of 2 stores Store manager of a large scale focus store for the brand in Milton Keynes Store manager of the Market town based store in Olney

Duties:-new store openings -holding store for long periods in mangers absence - achieving all KPIs- driving store to the next level -managing a team of around 15 employees - advanced visual merchandising daily - stockroom management- working with a high density store overcoming space challenges - manger training - holding appraisals and staff reviews - staff training - Rotas & payroll- visit ready daily - Driving the white stuff customer experience values

Duties:• Managing a team of around 20 employees on the product section of the team• Flagship status Store • Scheduling rotas• Working closely with store managers and VM’s • Proactively challenging figures to maximize store and stock potential • Reacting to best selling lines and managing stock• Currently the only Clothing product manager currently for women’s wear• Conducting daily floor walks • Visually and commercially updating store on a daily basis• Managing staff & HR issues • Staff Training• Driving customer service and brand service vision• Actively preventing stock loss• Being visit ready and conducting visits regularly • Key holder and selected to be a holding manager responsible for holding store on occasions

Senior Team leaderDuties:- Part of a management team- Conducting high profile visits from on a weekly basis from senior executives in the business including Sir Phillip Green- Running a large team of employees - Coaching and giving on the spot feedback to employees- Ensuring profit targets are met - Recruiting advanced sales advisers- Strong commercial abilities driving profits in-store- Stock-loss prevention- Ensuring high shop floor standards at all times - VM is premium due to its luxury surroundings - Part of a VM team- Delivering high levels of customer service - store is situated within Selfridges so we must meet Selfridges high expectations as well as Topshops-

Top level Sales adviser/VM Duties:• Key Holder,Cash management; cashing up, banking and end of day duties• Management Support, I have run the store on my own on a number of occasions and have conducted visits alone.• Managing a large team of employees, including executing staff rota's and daily team players• Interviewing potential employees• Employee Training, conducting current teams development. • Market & competitor Analysis• Maximizing sales opportunities, through extensive interaction with reports and effective merchandising• Delivering high customer service • Stockloss prevention • Working to brand guidelines • Brand Marketing• Visual merchandising on a daily basis, ensuring all trends are up to date and follow the brand expectations.Having a strong knowledge of trends• Changing Creative’s in Store Regularly, this includes windows launches, mannequins and high levels• Strong commercial abilities driving profits instore• Fixture layoutsAchievements within current role:Model store 2013 spring/summer:I conducted a model store visit on my own, leading an senior FVM around the store talking through report,store layout and merchandising. Through this my store achieved a high score of 90% which is a green sign offSelfridges Oxford Street:-I was requested to work with the field visual merchandisers team to set up the store for a high profile visit.-Continued to work in the store for 3 weeks as a team leader, running the team ensuring all visits ran smoothly. Model store set up support:I have supported the following stores with their model store set up and visit preparations on a number of occasions:- Basildon Topshop- Wathamstow Topshop- St Albans Topshop- Selfridges Topshop- Romford Topshop Stratford Store opening:I was part of a team of managers & top levels that conducted some of the final interviews for new staff opportunities in the brand new Stratford store. This was conducted at the One New Change branch.

• Cash handling• Operation of tills• Working in a team• Delivering high levels of customer service• Motivating team members to reach sales and account card targets• Visual merchandising regularly, creative input with mannequins and window setups• Ensuring the shop floor standards are high

Standard level Sales assistant