- Delivering initiatives supporting BAC’s enterprise payments strategy to deploy real time payments across customer segments, channels and use cases; aligning with developments at major industry players such as the Federal Reserve, The Clearing House, Early Warning Systems, NACHA, Visa and MasterCard.- Driving more effective credit card and debit card network merchant – related processes focused on improved ability for customers to identify and resolve issues with merchant transactions, enabling self-service capabilities and streamlining network and BAC claims processes.- Developing and implementing operating readiness across business areas for Zelle over RTP.

Derived data insights and presented findings to executives and key stakeholders to optimize workforce productivity. Responsible for tasks across the full spectrum of data usage, from defining data architecture to creating data visualizations. - Used Tableau and custom SQL scripts to analyze and validate data across multiple data sources, including other enterprise initiatives; building visualizations to communicate meaningful and effective insights to senior leadership- Defined and executed processes for gathering data and identifying commonalities across the enterprise- Helped senior leaders understand data models and value propositions to aid in their decision-making process- Facilitated working sessions with developers and scientists to ensure data accuracy for a wide-range of stakeholders

Managed a project with multiple workstreams and resources spread across multiple time zones and functional organizations for a global professional services client. Project objective is to identify core issues causing the lack of retention of women at the highest leadership levels, recommend corrective strategies, and test hypotheses. ­- Organized workstream leaders to initiate the project and establish initial requirements and expectations­- Created the project plan, budget tracker, and risk register; providing regular updates to client and sponsors­- Identifying, tracking and escalating risks to prevent impact on timeline; providing resolution recommendations­- Coordinating communications and activities between workstreams to increase transparency and collaboration­- Delivering first phase on-time and under budget so that client can reinvest savings toward additional phasesSupervised three teams and served as a strategic advisor on an organizational transformation project for a federal government department, also the largest employer in the world. Provided data-driven insights and recommendations.­- Designed, programmed, and administered surveys to track key drivers of employee engagement­- Analyzed and manipulated complex data using SQL; conducted statistical analysis on multiple data sources to evaluate quantitative and qualitative trends and provide recommendations to drive organizational change­- Led meetings and briefings with client and client’s senior leadership; interacted with client’s customers on a daily basis to fulfill ad hoc requests and address any questions or concerns­- Identified, developed and presented necessary communications, infographics, marketing materials and PowerPoint presentations for employee data and survey results to all levels of government staff, including senior officials

Pioneered an organizational performance management initiative that developed a framework for a large federal government agency to identify improvement areas and increase operational excellence. Managed seven full-time resources throughout the duration of this project.­- Led working sessions with clients to identify existing performance metrics and available data, then mapped information to organizational goals and worked with clients to fill in gaps and develop new data-driven processes where needed­- Designed and assisted in developing a user-friendly, web-based tool to visualize performance metrics utilizing Agile methodology; developed business processes and user guides for the client to operate and maintain the tool­- Managed the development of in-depth reports and documentation of metrics including presentation structure and quality control; presented to clients at designated stage-gates to communicate progress and identify existing gaps

­Served as lead to drive the documentation of functional requirements for the Department of Health and Human Service’s 9.2 PeopleSoft upgrade.- Collaborated directly with HR, pay and time & attendance subject matter experts at HHS and its 13 sub-agencies on a daily basis to track HR team deliverables, document a full requirements traceability matrix in accordance with the standards set forth by the Office of Personnel Management (OPM).

• Research and develop policy recommendations targeting incarcerated juveniles and adults in the state of Illinois• Collaborate with finance and operations management team on various projects related to budgeting and grant proposals• Assist with the evaluation of correctional facilities throughout Illinois through investigative tours and research• Co-author published reports based on facility monitoring visits and other policy research

• Lead initiative to design and distribute surveys, analyze data and develop presentation on federal budget cuts with theNational Criminal Justice Association• Assisted with the data collection, entry into SPSS and performed analysis for senior management and group leaders on afamily engagement project for the Department of Youth Rehabilitation Services• Attended, analyzed and reported on congressional briefings on Capitol Hill related to criminal justice reform• Actively participated in the planning and implementation of Vera’s inaugural congressional forum

• Autonomously reviewed applications, verified references and interviewed candidates to make pairings• Redesigned website and branding materials for the Homesharing and Friendly Visitor programs

• Managed over 200 students through the entire residential life cycle, using creativity to tackle specific problems• Provided strategic guidance and actionable insights to resolve personal, educational, or situational issues for residents• Worked closely with department leadership to establish a general strategic framework for recruiting, training anddeveloping the student life staff. Facilitated personal and professional development through coaching and supervision• Maintained the student housing application database and reported back to management