Stephanie Goddard Email and Phone Number

Please direct any Club 33 inquiries to Club33@WaltDisneyWorld.com

• Responsible for in-the-week and in-the day operations across Disney Central’s 21+ unique business portfolio consisting of over 2000+ Cast Members at Walt Disney World, Disney Land and other Disney partners• Tracked and analyze weekly sales to implement corrective action plans and streamline operations as well as provide weekly updates to Senior Leadership• Looked for new ways to support the business, view data, improve processes and identify efficiencies• Communicated to Executive Leadership Team for in day trends, staffing concerns and provided solutions• Created and maintained relationships with Senior Leadership as well as Front Line leaders to ensure coverage and metrics were being met• Partnered with our scheduling team and forecasting teams to look at any upcoming offers and trends to provide the best experience for Guests when they called in

• Contributed to the design, construction and operational details pre-opening of the Disney Springs Ticket Center location• Lead, manage and hold accountable a team of 12+ Guest facing cast members. • Partnered with and influence Central Florida Sales in the design and schematics of possible new locations • Implemented time management skills to oversee 6 different locations within Central Florida to ensure productivity is being met• Worked with Senior Leadership and Central Florida Sales to negotiate hours, additional stations and upcoming promotions• Exceed department expectations for productivity and accuracy levels by generating over $800,000 in revenue weekly• Partnership with Guest Relations and Disney Springs Operations on a daily basis• Supported company synergy initiatives including Disney+, Disney Floral & Bibbidi Bobbidi Boutique, by training Cast on products in order to drive interest and revenue• Tracked and analyzed weekly sales to implement corrective action plans and streamline operations• Improved Guest waiting experience with Disney movies being displayed on the back wall as well as a child area with an interactive TV• Created a virtual queue to put waiting Guests in so they could continue their experience shopping while their place in line was held

• Anticipated Guest needs and provided flawless, upscale Guest Service• Assisted in the yearlong project of the California Grill New Year’s Eve dinner, providing $150,000 in additional revenue in one evening• Review Guest Satisfaction Measures to improves processes and Guest experience• Managed large party requests to drive additional revenue for the location by partnering with the Event Services Team and directly with the Guest• Directed, coached and managed 30+ hourly Cast to ensure all standards and operating procedures were adhered to• Successfully passed Introduction to Sommelier level one exam• Lead and manage a team of 30+ Union Guest facing Cast Members• Established lasting relationships with Guests by creating memorable experiences and providing exemplary service

• Accurately logged billing from the previous night to ensure the departments have the correct revenue• Reviewed Banquet Event orders and contracts daily while partnering with the Event Services Team on any changes needed and reported updates to management and culinary teams• Partnered directly with the Convention Service Managers to ensure Chefs, Senior Management and the Banquet Team had the accurate information needed for private events• Prioritized daily and weekly duties to maximize efficiency• Assisted Senior Leaders in planning the California Grill Signature Food and Wine dinner, as well as the New Year’s Eve experience• Recipient of the Quarterly Award for “Outstanding and Tremendous” performance

• Partnering with groups, sports, weddings and conventions over the phone to assist with their vacation needs• Provide exceptional guest service to guests while working in 7 offsite client resorts • Utilize and implement the Sales thru Service strategy, increasing Walt Disney Theme Park admission inside Orlando time share resorts and The Four Seasons Resort• Received the “Own the Moment” recognition for outstanding guest service while working the Disney Planning Center desk at the Four Season Orlando • Flexibility in schedule to provide operational support for multiple locations and hours within the Walt Disney Company

• Creating magical vacation experiences by utilizing sales through service skills• Partnering with 7 offsite client resorts to create revenue for the Walt Disney Company through tickets, tours and dining• Educating guest and ensuring they purchase the right fit ticket media

• Creating magical vacation experiences by using sales through service, guest service skills, and paying attention to details• Educating guests on Walt Disney World products and cross selling them on additional experiences that may fit their vacation needs• Proven ability to exceed sales goal for consecutive months• Awarded 2014 3rd quarter Star Gala for sales

• Cleaned up excess inventory bringing down storage fee costs accrued each month• Partnered directly with the warehouse and the labels to reduce inventory storage and sell at a lower cost or ship directly back to the label• Monitored daily inventory levels to keep inventory at a 40 day sales level• Shipped promotion and international orders directly to stores and bands homes when needed• Created relationships with our International warehouse and labels to open and maintain better communication

• Place promotion orders as needed and ship domestic and international. • Established great relationships with both then labels and the warehouse.• Monitor inventory levels daily and order stock as needed.

• Work with sales reps on placing orders and addressing customer issues.• Key orders into the system and follow the order through till it ships.• Answer phones and address customer issues in a timely fashion.