Customer Service And Administration Manager
Current-Responsible for all customer services activities by continuous monitoring, maintenance and improvement of the customer service administrative function.-Managing the customer master data for PHZA CRM to ensure that customer details are up to date and that the information available to the team is accurate-Effectively managing and enhancing relationships between PHZA and our customers through advising management on business relationships that need to be fostered; timely response and… Show more -Responsible for all customer services activities by continuous monitoring, maintenance and improvement of the customer service administrative function.-Managing the customer master data for PHZA CRM to ensure that customer details are up to date and that the information available to the team is accurate-Effectively managing and enhancing relationships between PHZA and our customers through advising management on business relationships that need to be fostered; timely response and resolution to any product or service complaints that may be received; supporting customers in their product identification and purchase as well as identifying opportunities for upselling.-Managing the customer service team to ensure that they operate in accordance to HARTMANN code of compliance; PHZA policies and procedures as well as those required of HARTMANN as part of the MDR and ISO13485. Foster a proactive approach to performance and skills development within your team and an environment that encourages teamwork, trust and collaboration Show less
