Stephanie Graff Email & Phone Number

Chicago, Il, Us

Hartford, Ct, Us

Underwrite highly complex business thru sound decision-making and analytical skills, and demonstrate a thorough knowledge of applicable laws, regulations and governance. Manage higher volume territory compared to country-wide standard, coordinate internal communications, and analyze agency book on quarter-to-quarter basis for potential action. Drive the sales process, executing on strategies for renewal retention with stellar negotiation skills, while cross-selling new business solutions for agency partners. Consult externally to answer coverage questions and provide direction to appropriate resources based on their unique needs.

Hartford, Ct, Us

- Broad knowledge of Property and Casualty Commercial Lines coverage - Maintain a $7M+ book of business while ensuring profitability and growth through in-depth analysis, and proactive consultations with management / Home Office directors- Manage assigned agency/broker relationships within territory (IL, MN, WI, IA, SD, ND) to build strong partnerships, prepare for upcoming pipelined accounts and review important renewals- Both volunteer and selected by superiors to participate on various committees' monthly calls to assess underwriting processes and problem solve for potential improvements, including ADAPT & Salesforce tool study groups, and the Employee Council Committee

Hartford, Ct, Us

The Hartford's Middle Market Underwriting Training Program consisted of a commercial lines segmented curriculum (Property, WC, Auto, General Liability, Umbrella), as well as Sales Management review and practical application of internal underwriting tools/systems.

Hartford, Ct, Us

Provided clerical support to The Middle Market Midwest Division Executive (DE) and Regional Vice President (RVP), along with operational assistance to local office staff and nationwide counterparts.• Maintain managers’ calendars, arrange their travel itineraries and simultaneously field in-coming phone calls for three different lines• Prepare leaders’ presentations and disseminate email communications to all levels of staff and outside agents• Generate analytic reports via Salesforce, Viewpoint, Quickglance, ADAPT, Bluebook, and Siebel for sales calls• Orchestrate logistics and catering requirements for internal division-wide training sessions, as well as client appreciation events for business development purposes• Work within Ariba to populate Travel and Expense reports concisely for budgeting purposes, as well as submit expense reports in Oracle after event/travel concludes• On-board new hires and order office supplies/equipment requests for various department leaders

Brookfield, Il, Us

Responsible for producing one third of all catering sales for the institution; grew total revenue by 75% over 4 yearso Cultivated defined sector of the market by 63% within 2 years (attributed to R&D, cross-selling and marketing tactics)o Achieved 3 of the last biannual performance targets: 26%, 20%, 8% • Provided tours to corporate/social clientele looking to host events such as weddings and holiday parties• Designed marketing materials and represented organization at local tradeshows (averaging 6 annually) • Implemented contractual and monetary business transactions • Supervised Operations Dept. and coordinated with outside vendors when executing the details of event contracts• Followed appropriate documentation procedures meticulously (RFP’s, P&L’s, Inventory, Invoices, etc.)• Performed the responsibilities for two full-time positions over a six month period (acting as Admin. Assistant)

Chicago, Illinois, Us

Completed managerial training program while rotating through various restaurant positions (Front-of-House; Back-of-House; Bar Manager & Line Cook)• Fulfilled floor responsibilities, provided assistance to staff during operational hours and monitored weekly reports; profit & loss, inventory, payroll.• Developed & presented Lettuce Entertain You Enterprises Restaurant Concept Project to Founder, Chairman and previous CEO, Richard Melman, along with other members of the executive team.

Champaign, Il, Us

Managed a class of 26 students within a restaurant setting. Mentored each student in acquiring the necessary skill sets for both the front- and back-of-house duties. Evaluated and recorded their performance both in the classroom and while participating as assistants in weekly Senior capstone projects.

Brookfield, Il, Us

Rotated through various front- and back-of-house positions within the catering department to learn the sales, operations, and culinary aspects of the division's business practices. Because I was a full-time student, in order to complete the amount of hours required, I worked during my Winter Break in 2005, and completed the hours over the 2006 Summer Break.

Bachelor Of Science - Bs, Hospitaly Management

Master Of Business Administration - Mba