Excited to be working for NYC Department of Finance's Citywide Payment Services and Standards (CPSS) Division. Focusing on outreach, communication programs, customer-facing projects devoted to improving usage of and satisfaction with Citypay, Pay & Dispute mobile app, and new capabilities in DOF's future.

Property Exemption AdministrationHomeowner Tax Benefits-Organize and oversee daily operations HTB unit -Capture and analyze data to monitor operations -Direct staff in accordance with agency policy -Liaise with External Affairs and other Agencies

Indie ARTcade bar in Brooklyn! My amazing fiancee makes/ curates the games with Death By Audio Arcade Inc. I help run the business end of things.

Part-time work, organizations that are interested in becoming incorporated especially seeking 501 C 3 tax exempt status can contact me for assistance.

Assign the nine Administrative Law Judges their daily cases and recording the outcomesOversee the waiting room of 55-175 enforcement cases assigned daily. Ensuring respondents have a timely meeting with settlement & an opportunity for a hearing with a judge if requested Upon my start date, implemented new protocol to ensure shorter wait times for respondents, manageable workloads for judges and clerical processing staff (HSU)Supervisor the Hearing Support Unit (HSU) of 12 full-time staff members, 4 law interns, and on and off internsAssign and distribute consumer cases to the Administrative Law Judges (2x week)Analyzing and creating reports of the daily numbers to better improve services provided Liaison to DCA, IT, NYC Law, and HRManage divisional budget for purchasing, Over Time Budget, and Escrow AccountsTrack and analyze all divisional numbers processAssist and meet with irate respondents on a regular basis to assist with their concerns

Special Applications Unit handles new & renewal applications for various categories requiring complex licensing requirements (approval/involvement of other City agencies or entities such as Buildings, Fire, Transportation, Community Boards, City Council, Art Commission,Background checks or U.S. Veterans Affairs).-Supervises a staff of 21 (4 Supervisors and 17 staff members )who determine approval or denial of license applications within 31 categories. -Monitors performance, reviews work assignments and provides training and assistance as neededGuides, coaches, and assists staff with employee issues and concerns -Develops Plan of Action and timelines to address deficiencies and issues, overseeing implementation accordingly-Acts as liaison between the Director of Licensing and other divisions, management and staff-Facilities the logistics of the Licensing Division by organizing and addressing administrative needs including calendar, record keeping, correspondence, meetings, agendas as well as transcribing notes and minutes at meetings.-In the absence of the Deputy Director, manages and serves in place of the Deputy Director.-Works with Senior Management to provide reports/ coordinate projects-Serves as liaison between other city agencies and DCA units and divisions-Conducts research and evaluations to create and update training and reference materials-Monitors deadlines; collects and reviews data to ensure quality and completion-Manages communication between Quality Assurance Specialists and the Divisional Quality -Develops & analyzes high quality reports and spreadsheets for projects relating to licensing application procedures.-Reviews & monitors QA reports to ensure quality and consistency in license application and fee processing.-Ensures that all applicable fees/ fines are processed in an accurate and timely manner-Identifies best practices to maximize the efficiency and effectiveness of the Department’s operations.

-Managed the CEO’s schedule and correspondence, assist in prioritizing his meeting requests, and prepare materials for his meetings, travel and other events.-Scheduled board meeting dates with trustees and corresponding deadline dates with program staff. -Assisted Controller with accounts receivable/payable.-Responsible for the input of donor information into Etapestry.-Managed mailings -Processed donations and manage gift recording and filing.-Supported annual benefit and fundraising events. -Responsible for the negotiation of contracts and payment of various office service vendors, including utilities, computer consultants, cleaning services, office machines, etc. -Served as liaison with building management and security regarding maintenance issues and visitors. -IT support coordinator including server and telephone troubleshooting. -Oversaw office supply inventories. -Answered telephones and door in an efficient and friendly manner; do general filing and copying, distribute, sort, log and send daily mail.-Booked travel and hotel arrangements for staff. -Provided assistance with the set up for meetings and the scheduling of the meeting rooms.-Organized office lunches, meetings, holiday celebrations and decorations, including details involved.-Ensured general tidiness and maintenance of office space, including the kitchen.

-Improved the processes of communication with government agencies, insured compliance with local, state and federal guidelines.-Responsible for facilities operational plans and assistance on an ongoing basis.-Responsible for completion and submission of all childcare licensing applications and renewals. -Completed all food inspections for summer camp programs run by organizations and saved money by utilizing subsides food programs, food banks, and pantries. -Created and updated manuals both for the families in our facilities and central manuals including an S.O.P for the operations department -Managed the city and state databases utilized for tracking families in moving out to permanent housing along with creating other reports to improve efficiency and effectiveness