Stephanie Grubb Email and Phone Number

•Manage a portfolio of 40-100 SaaS implementation projects across SMB, Mid-market, and enterprise clients, including interactions with business owners, marketing representatives, and C-suite executives, to ensure adherence to scope, budget, deadlines, and KPIs.•Collaborate with internal technical teams to optimize customer usage of Bazaarvoice's solutions, ensuring high-quality deliverables and a seamless transition to Client Success and Support teams’ post-implementation.• Identify program gaps and proactively notified sellers of potential upsell opportunities, amplifying overall program health and driving increased customer value and revenue growth.•Identified resource gaps and assembled cross-functional teams (technical account executives, account managers, engineering architects, solutions consultants, and product marketing) to develop client-facing resources (video tutorials, email templates, talk tracks, and implementation guides), enhancing program utilization, communication efficiency, and client satisfaction by setting clearer expectations during the sales cycle to reduce downstream churn.•Conducted interviews for new hires and provided onboarding mentorship, ensuring a smooth integration into the team and alignment with organizational goals.

• Manage and deliver on multiple, simultaneous, multi-faceted technical projects within specific budgets, schedules, and deadlines, while maintaining constant communication with stakeholders.• Maintained and grew relationships with clients by conducting virtual and in-person meetings to provide updates on scope, schedule, and budget. • Coordinate cross-functional teams with diverse backgrounds, across office locations, and disciplines. • Communicate effectively and professionally with clients, contractors, staff, project personnel, and supervisors regarding project status.• Provide direct oversight and management of five junior staff for specific project assignments. Coach, train, and motivate staff assigned to projects. • Qualified leads, reviewed client opportunities, estimated project costs, and drafted proposals, change orders, and technical reports.

•Processed analytical data sets in statistical software programs to assess multiple variables for variance, trends, and usability, and calculated site-specific results to aid in project decisions. •Assisted with the planning and execution of field investigations by developing investigation workplans; collecting multi-media samples; and recording, managing, and presenting data.•Coordinated with contractors to support project-specific objectives.•Directly managed and enforced health and safety guidelines and site-specific procedures in the field to comply with OSHA regulations and company standard operating procedures. • Worked with cross-functional teams to execute project work and communicated efficiently with project managers, team members, and clients. •Assisted in preparation of technical reports summarizing research with findings and conclusions, generating complete, accurate, and concise documentation using electronic systems and software.

• Designed and conducted field study and numerically modeled data to predict contamination trends.• Developed and instructed weekly laboratory lessons and directed students through assignments.

• Guided, managed, and quality controlled all work to ensure accurate, timely, and efficient completion. • Adhered to a complex processing flow to produce accurate data deliverables using Linux and Citrix software technologies.