The Patient Care Coordinator’s primary responsibility is to professionally manage the patient process through the maintenance of patient files, answering telephone calls, scheduling appointments, phone sales & marketing and implementing Cash Management requirements. The primary goal of the PCC is to provide excellent customer care and a professional atmosphere.Objectives & Goals: The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted phone sales & marketing goals.Responsibilities: • Answers telephone and arranges appointments for the Hearing Care Practitioner (HCP).• Directs caller to destination and records name, time of call, nature of business, media referral and person called upon.• Collects and distributes mail, messages and reports to the accounting office or other members of the staff.• Maintains patient files and schedules follow up appointments.• Make sales calls to help generate business.• Assist the HCP by executing the “Cleaning Process” on patients hearing instruments.• Perform a variety of additional administrative and cleaning duties.

Banking & Finance, Customer Service, Human Resources, Information Technology, Office Manager, Marketing, Professional Assistant, Project Manager, Public Relations, Research, Social Media, Social Work, etc.

Banking Software, Banking Transactions, Cross Sales & Services, Customer Service, Money Handling, Reconciliation, Record Keeping, Information Technology, Transaction Inquiry, Maintain Cash Drawer, Trial Balance, Verifying Transactions, etc.

Business Account Retention, Customer Service, Client Retention, Finance, Sales, Research, Information Technology, etc.