Front and Back Office NCMA for Gastroenterology Practice

Managed 1 of a kind Flagship Superstore of 25,000 square ft. with annual sales volume of $10 million. Direct overseer of all aspects of business with a sales team of 75 including management team of 8. Interviewed, Hired, Orientated, and Trained entire team for new store opening in June 2017. Had a working relationship with HR and corporate executives. Partnered with District manager, Regional manager and Director of West to create attainable action plans to keep business strategies in place to achieve store and company results. Responsible for managing the overall expense management and profitability for the store including but not limited to Payroll control, Expenses, Supplies, Loss prevention.

Lead, managed and developed a staff of 35 including a management team of 4. Completed daily operational goals and requirements by properly scheduling and assigning employees tasks and duties as well as following up on work results. Managed a store with sales volume of $3.5 million a year. Actively filled open store positions by recruiting, selecting the best talent, orienting, and training employees. Sustained store results by coaching, training, and motivating employees.

Lead, managed, and developed staff of 45 including a management team of 5. Managed a store of 12,000 square ft. Coached and trained management and staff on customer service, corporate standards, policies and procedures, visuals, and operations. Actively developed management team and staff for success and growth. Controlled and overseen company assets (key control, loss prevention, inventory, visual and company standards) Actively partnered with District Manager and Regional Manger to develop new ideas within store and company to achieve sales results and store success.

Supervised and managed a staff of 15. Ensured associates were trained on product knowledge, selling skills, customer service. Drove business sales by ensuring sales standards were met and maintained with a high level of customer service. Adhered to payroll, hours chart, and scheduling. Ensured completion of all and any company directives, visual updates, consolidations, transfers and markdowns.