Stephanie Hallberg Email & Phone Number

Miami, FL, US

Servicing Holland America, Princess & Seabourn Cruise Line land tour operations. Supporting the logistics, transportation and lodging divisions in Alaska and Yukon Territories.

Seattle, Washington, US

Servicing Holland America, Princess & Seabourn Cruise Line land tour operations. Supporting the logistics, transportation and lodging divisions in Alaska and Yukon Territories.

Minneapolis, MN, US

• Supervises 9 area store locations with 1,275 employees to determine district priorities and align team schedules to result in a 3% year over year increase in sales within the district.
• Coached stores on creating efficient schedules driven by business trends as well as personnel aptitudes resulting in an 8% increase in team engagement
• Built diverse and inclusive talent acquisition strategies, recruiting one executive leader and 11 team leaders
• Facilitated promotion of one store director to district senior director and 3 executives to store directors
• Led employee relations and conflict management initiatives, confidently addressing issues related to sexual harassment, discomfort with leaders, fairness, discrimination, conduct and performance management
• Guided store leaders and district business leaders in team development strategies to ensure optimal talent retention

Minneapolis, MN, US

• Led the initiative for productivity and performance improvement conducting weekly talent cultivation meetings at stores resulting in a 2% increase in productivity within 90 days and a 5% reduction in employee turnover.
• Increased employee engagement by 6% within the year by working directly with employees to understand the need for commitment to team development within the store
• Responsible for 350 employees, synchronizing staffing, scheduling, training, annual review process, and development
• Trained 12 Executive HR Team Leaders over 8 years, leading to increased district productivity and efficiencies within stores
• Coordinated the search for talent to build a diverse team of leaders that was committed to developing staff potential for future promotion opportunities

Minneapolis, MN, US

• Managed 4 hourly team leaders and 35 members to maintain smooth operations and a focus on guest service. Reduced the transactional nature of interactions between guests and employees to improve customer survey scores.
• Reconfigured the prescribed conversation for cashiers around sale of a Target Red credit card, increasing conversation rate at which guest were applying for a Target Card by 15% in 60 days
• Trained 3 peer Executive Guest Experience Team Leaders over 2 years within the district, which led to increased guest satisfaction in the team leaders’ associated stores