• Maintain client documentation • Set up client instructions• Created work processes based on client SLA• Manage process of order from receiving to delivery • Manage a Team of 5 employees plus over saw work flow for various departments• Creating user manuals for the team for training and as a part of the workflow • Enter client orders based upon client SLA• Deliver client product based on client SLA• Reporting to clients when sla not met• Implementing process change management• Training process changes

• Compile pertinent information on insurance claims for damaged properties and act as a liaison between insurance companies, Old Republic and Investors. • Order and track property appraisals in accordance with adopted procedures.• Prepare broker assignment letters and acknowledgements; compile necessary information for brokers price opinions, walk-aways, insurance claims, legal claims etc.• Track and maintain rental log• Generate financials on all properties assigned to the region• Compile marketing plan as outlined by particular Investors.• Process and forward general and rehabilitation invoices for payment to REO/Accounts Payable.• Maintain broker database, Track documents for all REO files (BPO’s, appraisals, status reports, and contract and follow-up with brokers for missing documentation. • Act as point-of-course for Relocation Assistant Program applicants. • Provide information on REO property inquiries.• Assist Asset Managers in obtaining information on market for purposes of determining listing prices and price reduction.• Perform data entry as required or new assignments, appraisals, BPO’s