Stephanie Hartel Email & Phone Number

Leasing consultant at The Factory at Park Circle apartments.

Mount Pleasant, South Carolina

-Managed point­ of­ sale transactions, as well as bank deposits-Provided great table service, including taking orders food running and table cleaning-Oversaw maintenance of appearance, glassware, menus, and bakery display, Oversaw inventory control including restocking baked goods, bottled drinks, and other to­-go items-Trained new employees to provide both lunch & dinner services-Built professional personal relationships with guests including their names, personal preferences… Show more -Managed point­ of­ sale transactions, as well as bank deposits-Provided great table service, including taking orders food running and table cleaning-Oversaw maintenance of appearance, glassware, menus, and bakery display, Oversaw inventory control including restocking baked goods, bottled drinks, and other to­-go items-Trained new employees to provide both lunch & dinner services-Built professional personal relationships with guests including their names, personal preferences (likes/dislikes) Show less

Coppell, Texas

Charlotte, North Carolina

Greater Chicago Area

-Created and updated litigation pleading binders for the attorneys, including reviewing, organizing, and filing legal documents and court filings-Oversaw and coordinated the review of new matter number requests and creation of matter numbers for new clients and/or existing clients-Assisted in the oversight and execution of an offsite project to review and organize all firm case files, including reviewing, organizing, and synthesizing all files and disposing of files over 10+ years… Show more -Created and updated litigation pleading binders for the attorneys, including reviewing, organizing, and filing legal documents and court filings-Oversaw and coordinated the review of new matter number requests and creation of matter numbers for new clients and/or existing clients-Assisted in the oversight and execution of an offsite project to review and organize all firm case files, including reviewing, organizing, and synthesizing all files and disposing of files over 10+ years old-Acted as back-up firm receptionist answering incoming calls, directing calls to proper attorneys or staff, collecting faxes/packages and ensuring faxes/packages were taken to appropriate staff members, coordinating conference rooms, ordering supplies, and greeting all partners, attorneys, staff, and clients-Operated Time Matters software to identify and confirm case files to assist attorney review, amend, and dispose of files as necessary Show less

Chicago

-Answered all incoming calls to the hotel and directed them to the correct department and/or person-Tracked other local hotel prices, creating local market tracking reports to determine best room prices-Coordinated key/radio inventory for all internal hotel personnel, monitored security cameras to ensure the safety of guest and hotel personnel; contacted authorities when needed-Monitored hotel software "hotsos" while coordinating with hotel personnel to ensure deliveries &… Show more -Answered all incoming calls to the hotel and directed them to the correct department and/or person-Tracked other local hotel prices, creating local market tracking reports to determine best room prices-Coordinated key/radio inventory for all internal hotel personnel, monitored security cameras to ensure the safety of guest and hotel personnel; contacted authorities when needed-Monitored hotel software "hotsos" while coordinating with hotel personnel to ensure deliveries & appointments timing-Managed guest wake up calls and, if a guest missed a call, coordinated with bellman to check on the guest-Assisted creation of guest “welcome” bags, including stocking each bag with fresh cookies-Updated hotels extension lists and distributed updated lists to all departments-Operated OnQ software to coordinate guest registration and identification of HHonors members Show less

Chicago

-Greeted all guests and hotel staff, and assisted guests with any requests, concerns, or services-Booked internal and external services for guests and groups, including dinner reservations, concerttickets, spa reservations, etc.; updated reservations, as needed-Handled cash for bank deposits and was responsible for completion of daily reports-Trained new front agents, including room reservations, service bookings, and other hotel procedures-Operated Choice Advantage/Choice… Show more -Greeted all guests and hotel staff, and assisted guests with any requests, concerns, or services-Booked internal and external services for guests and groups, including dinner reservations, concerttickets, spa reservations, etc.; updated reservations, as needed-Handled cash for bank deposits and was responsible for completion of daily reports-Trained new front agents, including room reservations, service bookings, and other hotel procedures-Operated Choice Advantage/Choice Central to book guest reservations and manage guest memberships-Created and managed hotel Twitter account (including design, layout, and color schemes), providing updates to hotel information, contests, local Chicago sights and happenings, etc.-Managed expansion of hotel social media, which saw an increase of over 2,000 Twitter followers-Assisted in housekeeping, bellman, and concierge services, when necessary Show less

Hoffman Estates

-Managed server teams, including releasing servers, when necessary, to perform “close­out” duties-Provided dispute resolution solutions for team members, when disputes and other issues arose, toensure an efficient and enjoyable work environment-Maintained approximately 8-10 tables at any one time, assisted other servers to help run food/drinks-Scheduled existing servers and trained new servers, including MICROS system training

Not Yet, American Sign Language, Interpretation

Diploma

Activities and Societies: Soccer, Volleyball, Tennis, helped with Men's Tennis, Bowling, Musicals, Makeup/Costume Design