Stephanie Hartman Email & Phone Number

Managed global channel, renewals, and customer success programs and business governance for a SaaS cloud storage client, overseeing weekly sales performance using Looker, business reviews, risk management, pipeline management, and accuracy of forecasting through Salesforce.Implemented process improvements creating a global training enablement and quality assurance team driving product knowledge and expansion growth for account managers and channel reps. Led strategic planning initiatives and built project plans tracking tactical actions aligned with client objectives and key results (OKRs). Built trust with client, improving global business relationships, and collaborated with key stakeholders to launch Customer Success motion in North America.

United States

Managed a successful revenue generating service and strong distribution channel for hotels. Created marketing materials, contracts, and reporting for program sustainability. Implemented new workflow processes creating efficiency and enhanced value for key lines of business including Reputation Management, Customer Relations, and other hotel support channels. Collaborated on revenue growth initiatives with focus on establishing a strong foundation for new hotels. Attended and presented at several conferences and educational sessions to showcase the value proposition for the services represented.Collaborated with Upscale and Midscale brand teams to create promotional opportunities that support franchisees and their brands to drive revenue and rate.

Grand Junction, Colorado Area

Successfully implemented and executed strategies for driving program growth and profitability over 20% year-over-year. Designed marketing material and developed business practices with focus on business-to-business sales. Expanded international Call Forwarding program participation in Europe, Australia, and Canada increasing call volume over 12% year-over-year. Effectively lead change management shifting one hundred plus FTE from brick and mortar operations to work at home and business process outsourcing model. Developed a web-based database for collecting leads and managing telephony for pay-for-play program. Instrumental in vetting vendor partnerships and project managed standing up international contact center operations.Created and implemented training, goals, quality assurance, and coaching for multiple domestic and international FTE in a virtual landscape for over a decade.

Grand Junction, Colorado Area

Built and supervised a team of thirty plus FTE handling several lines of business that supported franchisees and guests. Created, piloted, and implemented new lines of business incorporating innovative technologies within the digital and telephony landscape. These included e-mail services for reservation and loyalty programs, Internet chat, and disaster support.Implemented the Choice Cares desk that specialized in assisting hotels and guests during times of crisis and natural disasters. Grew the Hotel Call Forwarding program pilot to three hundred participating hotels within nine months. The pilot was so successful that it was launched as an independent pay-for-play service.

Grand Junction, Colorado Area

Grand Junction, Colorado Area