Stephanie Herrmann Email & Phone Number

Cultivate post-implementation relationship in order to evaluate strategic plans, optimize value realization, and continuously improve customer experience. Utilize technical and relationship skills to develop strong partnerships to achieve long-lasting, positive healthcare changes.

Rockford, Illinois Area

Certified project manager (PMP) - Portfolio management of operational initiatives including labor productivity, revenue cycle enhancement, clinical operations, and 340b pharmacy programs to improve bottom line results - Utilization of project management software to track and report progress - Implementation and support of information systems software, EHR (Epic), and practice acquisition

Repeatedly recognized for top performance through selection for high-priority initiativesHigh level planning for training needs of organization staff, in excess of 2500 employees, during implementation of Epic electronic record. Direction of 25 FTEs to plan, develop, and modify application specific curriculum.

Direct management of a transcription department employing up to 48 FTEs and producing in excess of 16 million lines per year Required to prepare, monitor and meet desired targets on a budget of $2.8 millionPreparation and presentation of turnaround time data, budget analysis, and physician satisfaction scoresIn first year of employment, improved outpatient turnaround times from greater than 2 weeks to an average of 14 hours. Improved inpatient turnaround times of 4-5 days to less than 24 hours. Converted outpatient department from a cassette tape environment to a completely digital dictation systemBeta testing and implementation of next generation voice recognition software resulting in 35% reduction in transcription costs, resulting in onboarding of all work previously outsourced Continual process improvement - researching and implementing projects such as merging a stand alone radiology department (savings of 1.5 FTEs), further progressing with implementation of voice recognition systems in radiology and anatomical pathology (savings of 3.5 FTEs), and continued enhancements to clinical data repository.Served as facilitator and committee chair to introduce employee production pay plan - increasing production rates by 13%, as well as instituting accuracy quotas and skill level assessment.Served as United Way Team Captain

Manager, Telecommunications - 3/2007 to PresentEarned promotion following superior performance and demonstrated ability to quickly stabilize personnel and master operational detailOversee central switchboard receiving 1.7 million calls per year and employing 17.5 FTEs Implemented automated greeting, streamlined software, reducing switchboard FTEs by 1Promoted installation of monitoring/recording software to improve customer service and assist with complaint management. Coupled this with incentive program incorporating organizational priorities.Establish guidelines, maintain and promote medical answering service business, resulting in $100,000+ in yearly organizational revenueManage PBX supporting hospital campus as well as 8 satellite locationsRegular interaction with networking and information technology staff Implemented VOIP (voice over internet protocol) to reduce capital expenditure as well as $30,000 yearly operational expenseSaved $30,000 annual expense, implementing bill review with outside consultantDeveloped and exceeded budgetary goals on a budget of $2.6 million Implementation of telephonic interpreter service.Executed performance improvement project to establish web-based on-call system, reducing manual entry of call schedules by 80%Administer HIPAA compliant paging applicationProject manager for implementation of wireless technology house-wide

In charge of all day to day operations of transcription department including hiring, training, education, and staff schedulingBoosted morale of department by instituting monthly educational meetingsCreated quality assurance program for transcribed reports

Bachelor Of Science, Health Administration

Master Of Business Administration (M.B.A.), Master Of Business Administration