Manages human resource staff by recruiting, selecting, orienting, and training employees on weekly basis.Participates in key cross functional meetings as the selected Human Resources Representative to discuss and implement new HRIS systems completing 75% of the build.Recommend appropriate changes in procedures to promote greater efficiency, cost savings and other benefits.Interpret and mediated human resource inquiries to support administration of human resource policies, procedures and programs.Enabled transition of 120 employees from paper benefit enrollment forms to electronic, eliminating manual entry and monitoring.Conducts confidential investigations of discrimination, harassment and workplace violence.Processes unemployment claims while acting as company representative at unemployment hearings and reducing unemployment claim funds by 25% from the previous year.Manages compensation plans by conducting periodic wage surveys; scheduling and conducting job evaluations; monitoring and scheduling individual wage adjustments; and recommending, planning, and implementing compensation structure revisionsEnsures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts.Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, assist with safety programs to follow OSHA standards, conducting investigations, maintaining records, and representing organization at hearings.Process weekly and bi-monthly payroll for all employees.

Develops and maintains relevant databases for Human Resource functions; i.e.: personnel, information, application tracking, performance appraisal tracking, and certifications Assists with the planning, development, and implementation of wage/salary and processes wage review increases Tracks and processes vacation eligibility and accruals Assists in maintaining management contract renewals Assists in the investigation, planning, and processing of corrective action issues Assist with the coordination and management of worker’s compensation claims for the board of control costs of claimsAssist in maintaining and tracking of data for the FMLA processConduct fingerprint background checks for FBI/BCI Process new hire and on boarding paperwork including staying within compliance of DODD, State, Federal and I9 processesRepresent Richland Board of Developmental Disabilities on Unemployment ClaimsResponsible for employee pay including pay increases, benefits and tax changesHelped implement the new Human Resource Munis SystemResponsible for planning, coordinating, and implementing the yearly in-service for Richland County Board of Developmental Disabilities Assists in the process of obtaining new health, dental, life and optional insurance benefit options and pricesResponsible for putting together the employee benefit packets, co-lead employee benefit meetings, travels to different sites to deliver the information, send all changes and new information to County Ensures election information is input into each individual benefit systemResponsible to train new or existing peers on position requirements and responsibilities Responsible to help implement the agencies strategic plan through goals set by the department director

Managed and coached the performance of CenturyLink employeesConducted on-boarding sessions/activities with new employeesPartnered with business leaders to identify current and future training needsIdentified and developed customer service training, sales training and internal systems curriculum for the internal client based on thorough assessments of the businessEvaluated effectiveness of training programs through analysis of performing, testing and feedbackProvided ongoing coaching and consulting with agents and management team to asses’ future product trainingMaintained records of training activities and employee performancesExceeded internal standards for trainers: Training classes averaged: 94.5% (out of 100%) on post-acquired skills, when reviewed 30 days after completion of training

Input, approve and complete sales packages ensuring contracts were correct, the product sold was ordered and all required documents were included Supported sales staff as a single point of contact for customer billing, ordering and customer complex requestsAssisted in the development, training and continued mentoring of new representatives, resulting in their abilities to provide excellent customer service to sales and external customersCollaborated with technicians and sales managers to provide outstanding customer service to external customers Coached and mentored new sales representatives and new customer service representatives

Collaborated with technicians and sales managers to provide outstanding customer service to external customers. Coached and mentored new sales representatives.