Stephanie Hody Email & Phone Number

A hands-on and recognised ‘Top-Talent’ Customer Service / Area Manager, with a successful track record in high volume commercial B2C and retail sectors. Commercially aware with a deep understanding of how service directly impacts profitability. Respected as a natural inspirational leader who manages, motivates, trains and develops high performing teams of customer service and sales professionals. Key Attributes: Passionate about high quality customer service and delivering under highly challenging circumstances | Commercially astute | Ability to take responsibility | Quick thinking & Decision making | Customer centric | Enthusiastic | Confident | Leading by example | Inspiring ways to gain the best results from people and teams Achievements: Identified nationally, to run 2 of 3 New Concepts stores, based on customer service and sales performance | Built high performing customer service and sales teams that achieve/exceeded targets year-on-year | Consistently placed with the “Top Performer Regional Class Tables” | Selected for the top-talent fast-track management programme for leading UK wide retailer | Personally achieved/exceeded all customer service and sales targets year on year | Won the “top seller” award for opening the most amount of Online Customer Accounts