Since my initial employment at JustWorkout Devonport in July 2014 as Sales Manager, I've worked my way up - first to Assistant Manager in 2015 and more recently Club Manager in 2017. My current position as ‘Club Manager’ is a varied one. In short, I adeptly manage a high volume of daily administrative tasks, whilst simultaneously delivering outstanding customer service. My duties include:• Managing a team of 4. Ensuring all are happy within their roles and striving to perform their assigned tasks to the standard required of them. Happy staff, happy customers• Responsible for maintaining a large majority of the club’s administrative work, including member retention, maintaining/ updating member records, scheduling appointments and handling cancellations; as well as tracking membership payments, following up any overdues, dealing with all member feedback and overseeing the day-to-day running of the club• First to handle all sales enquiries and responsible for all frontline staff training in sales systems • Working closely with the General Manager and Group Fitness Manager to identify trends and opportunities, and implement promotional plans to engage outreach in the community in order to establish membership growth• Establishing and maintaining relationships with local businesses where a successful referral system can be utilised. I.e. Physiotherapists, Chiropractors, Nutritionists and OsteopathsDuring my time at JustWorkout, I have reached membership sales targets with a high success rate; achieving my monthly target-based commission bonus on a regular basis. I’ve also consistently received outstanding performance evaluations, demonstrating key strengths in areas of personal development, performance management, sales, communication and administration.

• Taking sole charge of 2-3 day Group Fitness Training Workshops, consisting of 3-10 participants• Delivering workshop content via PowerPoint presentations and personal demonstration, then actively encouraging participants to engage in both verbal and practical team-based rehearsals and mini assignments• Responsible for passing/ failing participants based on physical and verbal assessments on the final day• Regularly teaching my own group fitness classes on a weekly basis in order to keep my own skills up-to-date and well-polished• Presenting new music releases and program choreography on a quarterly basis to Official Trainers and club members as part of the Radical Fiesta Open Day

• First to handle all sales enquiries• Responsible for all staff training in sales, assessments and administrative procedures• Being active within the community to identify and attract women into Curves membership• Completing member records, email and other computer and administrative tasks• Tracking membership payments and following up any overdues • Paying wages, updating Inland Revenue tax records, writing rosters, and training staff

• Conducting analysis of food diaries and providing players with personalised nutritional information accordingly• Advising players of types of foods they should be consuming on rest days, training days, match days, and during periods of injury• Conducting regular skinfold analysis using skinfold callipers to measure body fat %• Providing nutritional advice to aid players in reaching their target weight/ body fat %• Feeding back information to the relevant coaches and team’s sport scientists

• Applying my knowledge of cardio & strength training to help members achieve their goals • Generating membership sales face to face, over the telephone, and via email• Being active within the community to identify and attract women into Curves membership• Completing member records, email and other computer and administrative tasks