I operate within a fast-paced environment where my primary responsibilities include crafting made-to-order artisan sandwiches and preparing barista-standard coffees. Adhering to stringent food hygiene guidelines is a priority to guarantee the delivery of high-quality products to our customers. Additionally, I engage in meticulous food preparation, ensuring that we are thoroughly equipped for the lunch rush by planning and organising tasks for the day.

In my role as a member of event staff, I frequently participated in diverse events such as weddings and gigs, each presenting its unique set of challenges. Achieving a high level of attention to detail was crucial to meet the specifications outlined by event planners. This involved addressing queries, verifying tickets, and guiding individuals to ensure a seamless and well-coordinated experience for all attendees.

I successfully completed a 12-month placement, collaborating with a team of global specialists to oversee the engineering and quality aspects of HP Storage products within the Global Parts Supply Chain. My responsibilities encompassed managing the entire life cycle of multiple storage products, from product introduction to end-of-life. I effectively monitored and reported key metrics to stakeholders, ensuring the quality and performance of the products.I played a pivotal role in addressing customer escalations, collaborating with global engineering teams and external vendors to identify and implement solutions for product faults. This proactive approach aimed to provide sustained, high-quality service to our customers.I closely collaborated with external vendors to resolve missing data issues, ensuring accurate reporting for enhanced data analysis. Consistently meeting individual key metrics for my assigned product lines contributed to the overall success of my team.Furthermore, I had the opportunity to work within the global purge team, where I assumed sole responsibility for executing purges in the LATAM and NA regions. Leveraging SAP, I located stock and ensured the isolation and return of defective stock to external vendors for repair.

As a Restaurant Supervisor at Innis & Gunn, I assumed the responsibility for the smooth operation of the restaurant floor in a fast-paced environment. My role demanded effective multitasking, involving delegation to staff, coordinating with the hostess, managing bookings, and actively serving customers. In this customer-facing position, I ensured that customer needs and expectations were met and promptly addressed any complaints that arose. Additionally, I took charge of training new staff, contributing to the ongoing success and efficiency of the team.Building positive rapport with both front-of-house (FOH) and back-of-house (BOH) teams was crucial to fostering cohesive collaboration. I actively worked towards maintaining a harmonious working relationship between these two essential components of the restaurant.

I was responsible for redesigning the company website using WordPress and ensuring that all promo codes worked correctly. I uploaded new products to the website, scheduled and created marketing emails using Canva. I shot content for social media platforms including TikTok, Instagram, and Facebook. Additionally, I answered the phone to take orders and assisted with the packaging and distribution of products to consumers. I also responded to emails and social media interactions in the tone of the company to align with the brand personality.