Stephanie H. Email & Phone Number

Joplin, Missouri, United States

Effectively Communicate with customers using phone, email, chat, SMS, or in-person. Basic understanding of troubleshooting customer internet connection. Assist customers with billing needs and administrative duties.

Pittsburg, Kansas, United States

As a Neighborhood and Grill Manager at Applebee's in Pittsburg, Kansas, I have demonstrated strong leadership and customer service skills while overseeing daily operations and ensuring a positive dining experience for guests. My responsibilities have included managing staff, coordinating with kitchen staff and management, and implementing initiatives to improve operational efficiency and customer satisfaction. Through my tenure, I have successfully maintained a high standard of service… Show more As a Neighborhood and Grill Manager at Applebee's in Pittsburg, Kansas, I have demonstrated strong leadership and customer service skills while overseeing daily operations and ensuring a positive dining experience for guests. My responsibilities have included managing staff, coordinating with kitchen staff and management, and implementing initiatives to improve operational efficiency and customer satisfaction. Through my tenure, I have successfully maintained a high standard of service, resolved customer inquiries and complaints promptly, and contributed to the overall success of the restaurant.Key Responsibilities:*Providing exceptional customer service to ensure a positive dining experience for guests.*Managing staff, including training and mentoring team members on customer service best practices.*Collaborating with kitchen staff and management to address customer feedback and implement improvements.*Analyzing sales and customer data to identify trends and opportunities for improvement.*Utilizing Excel for forecasting and budgeting activities, resulting in a 5% reduction in controllable spending.*Resolving customer inquiries and complaints promptly and effectively, maintaining a high customer satisfaction rate.*Built relationships with customers and teams with a positive demeaner. I enjoy connecting with others and retained that relationship. *Onboarding new hires and walked them through our procedures. Trained and lead a team of 60 employees. *Implemented customer care procedures to increase satisfactions levels to 65% and more. *Anticipated, managed and resolved conflicts by empathizing and listening to customers and coworkers. *Handled EOD balancing and managerial accounting tasks as required to ensure financial stability and growth.*Calculated the stores budget and profits, used the data from weekly reports made to insure increases in profits. Show less

United States

Attended to 20 customers and understood them with a goal in mind. Organized and proficient to every detail when I worked with customers to attain their needs and requests. Ability to take on multiple tasks from start to finish. Driven to do more than one job.

Joplin, Missouri, United States

As an Assistant Manager at Tilt in Joplin, Missouri, I played a pivotal role in overseeing daily operations and ensuring a positive customer experience within the entertainment venue. I demonstrated strong leadership skills while supervising staff, managing inventory, and coordinating with vendors to maintain a high standard of service. Additionally, I was responsible for resolving customer inquiries and concerns promptly and effectively, contributing to the overall success and profitability of… Show more As an Assistant Manager at Tilt in Joplin, Missouri, I played a pivotal role in overseeing daily operations and ensuring a positive customer experience within the entertainment venue. I demonstrated strong leadership skills while supervising staff, managing inventory, and coordinating with vendors to maintain a high standard of service. Additionally, I was responsible for resolving customer inquiries and concerns promptly and effectively, contributing to the overall success and profitability of the establishment. Through my tenure, I consistently upheld company policies and standards, fostering a positive work environment and promoting teamwork among staff members.♥ Supervising staff and delegating tasks to ensure smooth operations during peak hours.♥ Managed inventory levels and coordinating with other employees to replenish stock as needed.♥Resolving customer inquires and concerns promptly and effectively, ensuring a positive experience. Show less

Joplin, Missouri, United States

Joplin, Missouri, United States

High School Diploma, General Studies

Graphic Design, 2 Years

Learn basic graphic design with photoshop and illustrator. Competition and went to state durning my last year of the class.