• Assist the head of the department-Chief Risk Officer with day to day management of a global team headcount of 90. • Business planning for the department; including workforce planning, internal reporting and managing the department budget.• Working with the senior Risk team to prepare briefings/reports and submissions/Board papers/presentations on strategic and tactical Risk issues.• Management and delivering a Credit training framework globally for the company, supporting the secondees.• Co-ordination and management of Risk leadership team meetings and Committees (agendas, minutes, tracking actions, progressing actions).• Proactively identify improvement activities to the operation of the Risk Team, whilst ensuring appropriate consistency of processes and practices across the team.• Coordinate and support Risk department projects.• Direct manager to two reports, supporting and developing them as individuals.• Extensive diary and travel management for the senior members of the team.• HR related tasks, onboarding new joiners, being the first point of contact for the department any HR issues escalating and resolving them.

• Facilities Management including site contracts and supplier management• Ensuring compliance to Health and Safety Legislation.• Diary management for the Head of Operations and cover for Chief Operating Officer.• Booking and managing meetings and rooms.• Extensive travel management including travel visas.

• Managing and developing the Building Services Office.• Overseeing the Building Services Administrator, carrying out fortnightly 1-2-1’s and annual PDR’s ensuring training and objectives are met.• Assisting the maintenance team managers with day to day tasks and managing their diaries.• Keeping balance of the team’s petty cash, collating monthly HR/finance reports such as sickness, monthly fuel claims, timesheets and credit card expenditure.• Managing training records for the Building Services team which consists of 21 members.• Organising business compliance, such as: PAT, ladder and machinery inspections.• Supporting the Compliance Coordinator with annual property servicing.• Heavily involved in developing office applications and workflows, creating procedural documents for the office and ensuring that it is adhered to by team members.• Organise weekly meetings with the senior members of the team to provide an update and schedule major projects.• Working closely with the Estate Management team.• Creating & approving purchase orders, approving invoices, Qube ‘super user’ attend a monthly Qube meetings.• Dealing with all maintenance enquires from commercial and residential properties.• Coordinating activities of internal staff and third-party contractors to ensure work is done efficiently with minimal disruption to tenants.

Manage the Regional Office, assist the Regional Manager, Business Manager and eight Area Managers for the region. Input fortnightly payroll and checking variance to make sure the wages are correctly paid on SAP,general HR enquiries and assistance,setting on new employees updating QMS database with employee training records, all Administration for field based collegues .Liasing with other regions to meet deadlines and targets.

Managed the company office, provided direct support for the MD and head of sales, prepared quotations for sales team, and generate leads and mailshots.Update and work on Alarm Master data base to monitor services call out and updates to new security systems.Prepare work pack and equipment for the engineers, Security vetting for employees, credit chasing HR Payroll.