Stephanie Caley Email & Phone Number

Gloucester, GB

United Kingdom

• Stonewater is one of the largest social housing providers in the UK, owning and managing around 36,000 homes for more than 78,000 customers. Since joining the Data Team as Data Quality analyst. I have successfully.
• Collaborate with Business Analyst, Data Engineers Data Stewards in business functions to build Data Quality rules to support business on improving data at point of creation.
• Implementing Data quality Rules and alerts on data reporting platforms such as PowerBi for SME business users to monitor and amend.
• Triage current data Quality issues with Data Engineer record and road map for areas for improvement
• Work with colleagues across the business to identify Data Quality issues, support with guidelines, tools and training.
• Strong understanding and ability with data management.

Gloucestershire, England, United Kingdom

• Bromford is a £250 million social enterprise managing over 50,000 homes for 100,000 customers, spread across the West Midlands and South West England. Currently operational lead for the design, implementation, and.
• Developed the service stand up plan for a directorate of 400 Colleagues, delivering front-line housing management services to 50k homes across the West Midlands and South West.
• Designed the service stand-up plan for front-line service function with £9.3 million operating budget.
• Implemented data cleansing plan, reducing 50k data errors by 94% in 4 months to support migration.

South Gloucestershire

• Promoted to Locality Manager, challenged to inspire, lead and coach a team to build fantastic customer relationships and deliver on business outcomes from customer satisfaction to improving team mobility. Responsible.
• Managed a mobilised Neighbourhood Coach team across the locality, ensuring that services are delivered to customers and enabled those within vulnerable and supported groups to achieve their life/career/tenancy.
• Recruited aspirational talent into the organisation, responsible for induction, training and coaching improved skills to enhance effectiveness in service delivery.
• Increase customer advocacy score from 82% to 88% for the first time in 4 years - 5% above target, through process redesign and customer feedback management.
• Designed business process which in turn increased revenue from void properties by 57%.
• Reduced the number of customers in arrears from 400 to 220 within 15 months.

Gloucestershire, England, United Kingdom

• Hired as a neighbourhood coach, to work with a community of around two hundred homes — ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the.
• Transformed emergency accommodation “Spring House” as an Operations Manager, improved community links and re-cultured the scheme representation through out the county.
• Strategically partnered with Cotswold District Council to customer enhance referral links, delivering at 60% increase in customer satisfaction.
• Promoted links with the Police, which led to improved satisfaction from the vulnerable customer group.
• Led early intervention planning with family groups, and the transition of young people out of supported housing.
• Recruited new talent into the Housing/Neighbourhood teams, with full authority over inductions and training.

Gloucestershire

• Aspire is a national charity providing Worked with the 18-24 group to achieve a positive integration into independent housing and working life. Key Achievements
• Successfully improved employee culture, relations and role satisfaction via round table feedback sessions.
• Launched new KPI documents that visualised performance resulting in a 30% target increase.
• Supervised new Link Workers, with an outcome of 23% less staff turnover.
• Presented quarterly KPI reports to Data Commissioners and produced project presentations.
• Engaged clients on their life/career goals, and in the development of a Personal Support Plan (PSP).

Gloucestershire

Developing trusted relationships with clients, I created and delivered personalised support plans to support their journey to personal growth. Frequently working with vulnerable groups, I encouraged isolated clients to embrace the community.  Working with clients to identify, document and develop personal support plans to support their life goals. .

Surrey

• Challenged to lead Police Teams through complex, sensitive and time-critical cases, worked to each officer’s strength to ultimately achieved strong case outcomes. Developed SME-like knowledge of team capability that.
• Identified a critical skills gap in handling highly-sensitive sexual offences cases, and won a business case to introduce a speciality trained officer which improved case handling.
• Briefed teams on case handling practices and best practices in the handling of vulnerable customers.
• Presented cases within multi-agency meetings, led the admin charge in Missing Person processes.
• Served on the front line within the 999 Response team, with skill at diffusing challenging behaviours.
• Captured victim/offender statements, managed case administration and presented to CPS

Hampshire

 Developing customer and business relationship and delivering first-class services on the front-line of the business.  Parachuting into a nine-month secondment to Recovery Officer handling sensitive customer payment recovery functions.  Negotiating with customers to regain payment arrears, settle and clear accounts to regain contractual compliance. .