- Foster and grow relationships with our clients by offering personalized service and supporting them in their hiring efforts.- Manage a book of enterprise accounts, ensuring pay-per-click (FPC) campaigns are optimized to hit strategic targets. Help clients measure their success and ROl from data and analytics- Provide technical and product support, including new client account set-ups andpost-sales optimization. - Diagnose and solve technical problems by using investigative skills and collaborating with our technical tears- Use data, tools, and your knowledge to optimize clients' accounts and set or reset them up for success.- Monitoring performance, diagnosing and solving technical problems, optimizing account setups, and telling stories through data, you will validate that Indeed is the number one source of hire for our clients- Ensure client satisfaction; tirelessly serving as a client advocate.- Proactively make suggestions as an industry expert to optimize product and feature usage.- Conduct online and presentations about product and campaign performance to clients, partnering with National Account Managers to exceed client goals and targets.- Work toward and meet several quarterly KPIs, including client feature adoption, clientsatisfaction, and client retention.

- Onboarded new e-commerce and enterprise-level customers to educate them on software,hardware and best practices- Proactively identify potential needs of new and existing customers, and log feature request to prioritize new product development working with Product Team- Collaborated with product development teams and stakeholders to enhance products based on customer interest data.- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service- Monitor your clients advancement through onboarding phase and facilitate proper handoff to other Success teams

- Troubleshoot technical problems related to software and elevate issues following escalationprocedure timely and appropriately- Provide customers with advanced company software knowledge including accounting software, bookkeeping, vendor and customer management, and reconciling accounts- Answer 75-100 inbound customer requests via telephone, email, or chat or any additional method of inbound communication- Maintained minimum 95% CSAT- Assessed accounts to determine benefits, identify service needs and resolve issues.- Educated customers about billing, payment processing and support policies and procedures

- Crafting and sending emails with information about the company and position, including work schedules, dress code and parking options- Preparing onboarding kits (e.g. stationary, T-shirts and mugs)

- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base- Improved sales processes to streamline customer acquisition and onboarding strategies - Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations- Trained and developed new sales team associates in products, selling techniques and company procedures.

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.· Assist customers with RMAs daily, take orders, calculate charges, and process billing or payments.· Provide Customer service via phone and email including orders and customer inquiries using Zendesk.